Communication Services Operator PRN/As Needed

Mercy Co; Joplin (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a dispatcher to handle inbound/outbound calls, page physicians, and coordinate information for patients, families, and staff. The role supports multiple departments and may serve as a dispatcher for offsite locations. Weekend availability is required.

Candidates should have a high school diploma or equivalent and customer service experience. Strong English communication, computer skills, and proficiency with Microsoft Office are important assets for success in this position.

Qualifications

• High school diploma or equivalent.
• Telephone or customer service experience beneficial.
• Ability to navigate multiple computer software systems simultaneously.
• Clear oral and written English communication.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect calls.
• Page physicians and place calls for staff and families.
• Provide patient information and coordinate with departments.
• Serve as Dispatcher for Safety, Security, Maintenance and other offsite locations as needed.

Skills

Customer service

Multitasking

English fluency

Microsoft Office

Computer literacy

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Weekend Availability required

Qualifications

Education: High school diploma or equivalent.
Experience: Telephone or customer service experience beneficial.
Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.