Security Communication Specialist

Mercy; Springfield (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

A healthcare organization in Springfield, Missouri is seeking an Emergency Dispatcher. This role involves operating communication systems for emergency and non-emergency calls, tracking Public Safety Officers, and providing critical instructions in high-stress situations. Candidates must possess a high school diploma and timely Emergency Police Dispatch certification. Strong multitasking, communication, and problem-solving skills are essential. Join a collaborative team with excellent benefits including medical, dental, and tuition support.

Qualifications

• Must have Emergency Police Dispatch certified within 90 days of hire.
• Ability to manage high stress and multitask effectively.
• Proficiency in handling emergency and non-emergency calls.

Responsibilities

• Operate communication equipment for emergency calls.
• Track locations of Public Safety Officers.
• Provide instructions during emergencies.

Skills

Emergency Police Dispatch certification

Multitasking

Communication skills

Problem-solving

Ability to process information quickly

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details

We're a Little Different. Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."

Overview

Under general supervision will perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non‑Emergency calls according to the goals of Mercy Health System, the philosophy of the Sisters of Mercy Standard of Care and Employee Code of Conduct. Determine exact location of each incident or request. Dispatch and track location of Public Safety Officers. Provide pre‑arrival and post‑dispatch instructions when applicable. Maintain necessary documentation and records. Coordinate with various law enforcement agencies, the fire department, the House Nursing Supervisor, EMS, the operators, alarm companies, administration, maintenance, EVS, guest services, and the Public Safety officer in charge. Performs related duties as assigned.

Qualifications

• Experience: Emergency Police Dispatch (EPD) certified by NAED within 90 days of date of hire and Emergency Telecommunicator course (ETC) or successful completion during initial orientation.
• Required Education: High school diploma or equivalent.
• Other: Ability to handle highly stressful situations while having extremely good multitasking and communication skills. Ability to prioritize information with logical and rational approach to solving problems. Possess a high degree of self discipline and confidence to control the actions of others in emergency situations. Ability to process information quickly and make decisions that have a direct impact on the safety of patients, visitors, and co‑workers. Proficiency with call‑creation of emergency and non‑emergency incidents to include the following: 1) Make decisions quickly and accurately based on prior guidance provided to you. 2) Enter data or information (such as names, telephone numbers, license plate sequences, etc.) into a computer using a keyboard. 3) Hear, comprehend, summarize, and/or answer questions about information told verbally in short story form. 4) Use written information provided on lists (such as an alphabetically‑sequenced telephone book). 5) Recognize if bits of information, such as addresses or names, are similar or different. 6) Quickly learn and later recognize information that is shown in writing, such as descriptions (e.g., red car, blue boat, green shirt). 7) Hear and remember pieces of information, such as telephone numbers or license plate numbers, for a short period of time. 8) Evaluate information provided in order to prioritize or categorize incidents. 9) Evaluate information and identify the most correct solution based upon that information. 10) Determine routes and/or locations using very basic maps. 11) Correctly spell commonly‑used words that might delay emergency assistance if misspelled. 12) Communicate using sentences or phrases that clearly express the intended meaning. 13) Read and comprehend written passages.
• Working Conditions, Mental and Physical Requirements: Patience, emotional stability and the ability to work in high stress situations are required. Works indoors with adequate temperatures, ventilation, and lighting. Average indoor exposure to noise and disruptions, normal indoor exposure to dust/dirt, and above average stress. Periodically works beyond normal hours and works on an as needed basis. Must be able to sit or stand for long periods throughout the workday, with intermittent period of walking, bending, twisting and reaching. Dexterity ranges from simple coordinated movements of fingers/hand, feet/legs, and torso. Sedentary work, with occasional lifting/carrying objects.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.