Communication Service Operator, Full Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Coverage

PTO

Parental Leave

401(k) Match

Tuition Reimbursement

Dependent Care FSA

Volunteer Time

Free Parking

Career Growth

Job summary

Mercy Hospital Washington is seeking a Communication Service Operator to handle a high-volume switchboard, paging physicians and transferring calls for clinicians and staff. The position supports families and personnel by providing accurate information and coordinating caller needs across multiple departments.

The role emphasizes clear English communication, multitasking across software systems, and professional customer service.

Qualifications

• High school diploma or equivalent.
• Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect calls.
• Page physicians and relay information as needed.
• Provide patient information and support physician referrals.
• May serve as Dispatcher for Safety and Security or Maintenance departments and other offsite locations.

Skills

Basic computer skills

Keyboarding

Multisystem navigation

English communication

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington

901 E 5th Street

Job Description

Find your calling at Mercy!

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington

901 E 5th Street

Washington, MO 63090

Schedule:

Full Time, 40 hours/week

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage - Medical, dental, and vision through United Healthcare
• Generous PTO - Up to 34 days annually, including holidays, vacation, personal time, and short-term illness
• Paid Parental Leave - Supporting you and your growing family
• 401(k) with Employer Match - Invest in your future with confidence
• Tuition Reimbursement - Up to $2,000/year for continuing education
• Dependent Care FSA Contribution - $100/month for eligible participants
• Paid Volunteer Time - Give back to your community while on the clock
• Free Parking - Convenience that saves you time and money
• Career Growth Opportunities - Advance your skills and grow within Mercy

Overview

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications

Education: High school diploma or equivalent.

Experience: Telephone or customer service experience beneficial.

Certifications: None.

Other:

• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.