Communication Representative (Switchboard); 0.6 FTE; PM Shift

UnityPoint Health; Madison (WI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Benefit Eligible

Job summary

UnityPoint Health in Madison, WI is seeking a Communication Representative to join our team. You will assist with switchboard operations, manage incoming calls, pages, and messages, and ensure accurate and timely communication across the organization.

The role supports emergency and routine communications, coordinates after-hours staffing, arranges ASL and LEP interpreter services, and helps maintain contact lists and on-call schedules.

Qualifications

• High school diploma or equivalent.
• 1 year of experience as a secretary, receptionist, or in customer service in a busy public office.
• Prior clerical or administrative work experience preferred.

Responsibilities

• Handle incoming calls, pages, and messages and route them appropriately.
• Monitor alarm systems and relay critical information to emergency teams.
• Coordinate after-hours communication and maintain on-call schedules.
• Arrange ASL/LEP interpreters to support patient and visitor needs.
• Assist with daily telecommunications operations and troubleshoot issues to minimize disruptions.
• Maintain documentation, logs, and emergency communication records.
• Support emergency response efforts as needed (Hospital Emergency Incident Command System).

Skills

Switchboard routing

Customer service

Communication

Emergency communication

Education

High school diploma

Job description

16717BR

FTE: 0.6

Shift: Week 1: Sunday, Wednesday, Thursday: 3-10pm Monday: 2:30-10:30 Week 2: Friday, Saturday: 3-10pm

Compensation: $18.32+

Hours Per Week: 24

Weekends: No

Benefit Eligible

We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.

Key Responsibilities & Skills:

• Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
• Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
• Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
• Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules
• Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs
• Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions
• Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records
• Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in.Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High school diploma or equivalent

Preferred Qualifications:

• One year of experience as a secretary, receptionist, or in customer service in a busy public office.
• Prior clerical or administrative work experience preferred.

EEO/M/F/D/V