Communication I - Emergency Communications - Full-time Sheriff's Office

Rutherford County Tennessee; Murfreesboro (TN); On-site; USD 52,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Life insurance

HSA/FSA

Paid time off

Employee discounts

EAP

Job summary

The Rutherford County Sheriff's Office is seeking a Communication I to support public safety by routing calls, entering details in CAD, monitoring radio traffic, and coordinating with field units. You will stay calm under pressure and communicate clearly with residents and responders.

This onsite role requires strict adherence to procedures and a professional demeanor, contributing to the overall safety and efficiency of government services in Rutherford County.

Qualifications

• Strong listening, typing, and attention to detail.
• Sound judgment and ability to stay composed under pressure.
• Clear verbal communication and customer-centric service mindset.
• Ability to work onsite and follow procedures with integrity.

Responsibilities

• Receive emergency and non-emergency requests and enter call details in CAD.
• Monitor radio traffic and coordinate with field units.
• Maintain accurate documentation and stay calm under high-stress conditions.
• Communicate clearly with residents, responders, and Sheriff’s Office partners.

Skills

Listening

Typing

Attention to detail

Calm under pressure

Verbal communication

Customer service

Job description

Annual Salary Range: $51,750 - $55,568

The Mission-Critical Role

As a Communication I with the Sheriff's Office, you'll help make a difference by ensuring the right help is sent, fast-supporting Public Safety and protecting our community impact across Rutherford County. This purpose-driven role exists to connect residents and responders through clear, accurate information. Key responsibilities include receiving emergency and non-emergency requests, entering, and updating call details in computer aided dispatch system, monitoring radio traffic, coordinating with field units, and maintaining calm, professional communication during high-stress situations.

Our Commitments

• To promote and increase efficiency and responsiveness for the residents of Rutherford County.


• To provide fair and equal opportunity to all qualified applicants who apply for employment with Rutherford County based only on demonstrated merit and fitness as ascertained through fair and practical methods of selection.


• To develop a program of recruitment and advancement that presents Rutherford County in a professional manner in terms of career interest and encouragement.


• To establish and promote high morale among employees by providing professional working relationships, a uniform personnel policy, opportunity for advancement, and consideration for the employee's needs and desires.


• To adhere to the highest standards of honesty, integrity, and ethical behavior in working with our citizens, vendors, and employees.

Required qualifications/skills:

• Strong listening, typing, and attention to detail


• Sound judgment and ability to stay composed under pressure


• Clear verbal communication and customer-centric service mindset


• Ability to work onsite and follow procedures with integrity

At the Console

You start onsite at 940 New Salem Hwy by checking system status, reviewing updates from the prior shift, and settling into a steady rhythm of calls and radio traffic. Some moments are routine; others move quickly requiring calm focus and precise documentation. Between contacts, you confirm addresses, clarify information, and keep records current so responders can act without delay. Throughout the shift, you stay mission-minded, treating each caller with respect while supporting the Sheriff's Office and Public Safety partners-an everyday way to contribute to meaningful impact in Government service.

Support That Sustains

• Medical, Dental, and Vision coverage


• 401(k) and TCRS retirement


• Life Insurance


• Health Savings Account (HSA) and Flexible Spending Account (FSA)


• Paid Time Off


• Employee Discounts


• Employee Assistance Program (EAP)