COMMUNICATION CENTER SPECIALIST (MID-SHIFT - ZEELAND BRANCH)

4Front Credit Union; Zeeland (MI); On-site; USD 26,000 - 34,000; Full time

Job summary

4Front Credit Union is seeking a Communication Center Specialist I to help members navigate everyday banking needs by phone. You’ll answer questions, process transactions, resolve account issues, and build trust through friendly, professional service.

This non-exempt, entry-level role includes a Saturday rotation with specific hours, and offers the chance to grow your financial-services career in a supportive team that values accurate work, problem-solving, and helping members achieve their

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred; financial institution experience a plus.
• Strong communication and interpersonal skills with a genuine desire to help people.
• Attention to detail and the ability to work accurately while managing multiple priorities.
• Strong problem-solving and critical-thinking skills.
• Basic math and computer skills with comfort using phone systems and business applications.
• Spanish-English bilingual proficiency is preferred.
• Customer Service experience preferred.
• Call center or contact center experience preferred.
• Credit Union, Banking, or Financial institution experience is a plus.

Responsibilities

• Connect with members through phone, providing friendly, professional, and personalized service.
• Help with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests.
• Listen carefully, answer questions, research concerns, and help members find clear solutions.
• Learn about members’ needs and connect them with products and services that can support their financial goals.
• Maintain accuracy while handling transactions, documentation, account updates, and other operational responsibilities.
• Work alongside teammates and leaders to create a positive, collaborative experience for every member.

Skills

Strong communication

Interpersonal skills

Problem solving

Attention to detail

Spanish bilingual

Education

High school diploma or equivalent

Tools

Phone systems

Business applications

Job description

Description

This position is not eligible for immigration sponsorship.

Communication Center Specialist I (Customer Service Representative)

Communication Center | Non-Exempt

Job Range: $18.58 - $24.40/hour

*This position is subject to a Saturday rotation

Mid Shift:

(non Saturday week) 9:00 am - 5:30 pm, Monday - Friday

(Saturday week) 8:30 am - 5:45 pm Monday - Friday, one day off during the week

Saturday - 8:45 am - 2:15 pm

Be the voice members trust. Solve problems. Make banking easier.

At 4Front Credit Union, great service doesn’t have to happen face-to-face. As a Communication Center Specialist I, you’ll connect with members through phone—helping them navigate everyday banking needs with confidence.

You’ll answer questions, process transactions, solve account issues, and get to know what members need so you can connect them with helpful solutions. If you’re a strong communicator who enjoys helping people, solving problems, and making every interaction count, this could be a great place to start or grow your financial-services career.

What You’ll Do

• Connect with members through phone, providing friendly, professional, and personalized service
• Help with everyday banking needs, including transactions, payments, account maintenance, forms, and service requests
• Listen carefully, answer questions, research concerns, and help members find clear solutions
• Learn about members’ needs and connect them with products and services that can support their financial goals
• Maintain accuracy while handling transactions, documentation, account updates, and other operational responsibilities
• Work alongside teammates and leaders to create a positive, collaborative experience for every member

What You’ll Bring

• A high school diploma or equivalent
• Customer service experience is preferred; financial institution experience is a plus
• Strong communication and interpersonal skills with a genuine desire to help people
• Attention to detail and the ability to work accurately while managing multiple priorities
• Strong problem-solving and critical-thinking skills
• Basic math and computer skills with comfort using phone systems and business applications
• Spanish-English bilingual proficiency is preferred
• Customer Service experience preferred
• Call center or contact center experience preferred
• Credit Union, Banking, or Financial institution experience is a plus!

Why 4Front?

At 4Front, people helping people is more than a philosophy—it’s how we work. You’ll join a supportive, inclusive team where you can build your skills, grow your career, and make a meaningful difference for our members and communities.

We offer competitive pay, medical, dental and vision coverage, generous PTO and paid holidays, a 401(k) with employer match, tuition reimbursement, professional development, career growth opportunities, and more.

Ready to be the voice members can count on and make every conversation matter? We’d love to meet you.