Communication Center Specialist

D4C Dental; Woodstock (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health coverage

401K retirement opportunities

Paid leave

Dental/orthodontic discounts

Work-from-home option after 1 year

Job summary

D4C Dental Brands in Woodstock, GA seeks a Communication Center Specialist to join our team. You will answer and route incoming queue calls and schedule patients for dental and orthodontic appointments, delivering a friendly, patient-first experience. You should bring strong communication skills, reliability, and the ability to quickly connect with callers.

Bilingual Spanish/English is a plus. This role offers a Monday–Friday schedule with work-from-home option after one year in-office.

Qualifications

• Customer service experience in a busy environment.
• Strong written and verbal communication.
• Independent thinker and reliable team player.
• Proficient spelling and typing.
• Bilingual in Spanish and English is a plus.

Responsibilities

• Answer and route incoming queue calls.
• Schedule patients for dental and orthodontic appointments.
• Provide excellent customer service and advocate for patients.
• Assist in administrative functions as needed.
• Follow company and department procedures and guidelines.

Skills

Customer service

Communication skills

Typing

Team player

Reliability

Bilingual (Spanish)

Education

High school diploma or GED

Job description

The Communication Center Specialist will be responsible for answering and routing all incoming queue calls.

We are looking for talented individuals to assist us in providing a 5-star customer experience for our patients on behalf of our affiliated pediatric dental and orthodontic practices. The Specialist's primary responsibility will be scheduling patients for dental and orthodontic appointments. Specialist must have a friendly demeanor, the ability to quickly make a personal connection with callers, possess strong conflict resolution skills and properly organize inquiries and requests to ensure they are addressed in a timely manner.

Why work at D4C Dental Brands?

• This is a position where you can make a difference by helping children achieve a lifetime of great oral health.
• We foster a family atmosphere where co-workers are very close and take care of each other.
• Inbound call center (no outbound cold calling!)
• Monday through Friday work schedule. Spend weekends with family and friends!
• Competitive benefits package that includes: group health coverage, disability insurance, 401K retirement opportunities, paid leave and attractive dental and orthodontic treatment discounts.
• Work from home option after completing one full year of in-office employment.
• Competitive pay

Job Requirements

• Provide a high level of customer service to all callers,
• Care for and be an advocate for our patients,
• Address caller's needs in an efficient and timely manner.
• Assist in various administrative functions as needed.
• Follow company and department procedures and guidelines.

Minimum Qualifications and Skills

• High school graduate (or GED)
• Experience working in a busy environment
• Excellent written and verbal communication skills
• Independent thinker
• Proficient in spelling and typing
• Ability to be a team player
• Must be reliable

Bonus Points for the following skills:

• Bilingual (Spanish) - The ability to read, write and speak fluently in Spanish and English.
• Basic knowledge of dental terminology
• Previous dental experience

About D4C Dental Brands

Work that Matters

At D4C Dental Brands, team members are positioned to make a difference in the lives of patients. As the leading and fastest growing support organization for specialty dental practices, we are able to enhance and advance the overall patient experience. Our success comes from our focus on supporting high quality patient care and our shared vision of "Raising the Standard in children's oral health." If you're ready to make a difference in the lives of children - and to positively impact the healthcare system at large - there's no better place to make this happen. We believe that when committed teams come together with dedicated expert dentists for the purpose of helping children achieve a lifetime of great oral health, the results are tremendous. This shared commitment is the foundation to everything we do.