Patient Care Coordinator

Johnson Family Dental; Gig Harbor (WA); On-site; USD 26,000 - 32,000; Full time

Job summary

Smile Brands is seeking a Patient Care Coordinator to welcome patients, guide them through their dental journey and support scheduling, insurance verification and treatment questions. You’ll help patients understand care options and payment plans while building positive relationships in a fast-paced, team-driven environment.

This full-time, on-site role emphasizes greeting patients, guiding visits, and ensuring a smooth, stress-free experience from check-in to check-out.

Qualifications

• 1+ year in a dental, healthcare, hospitality or customer-service environment.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• Positive, patient-first approach.
• Ability to build rapport with patients.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from arrival.
• Guiding: Support patients through check-in/out, scheduling, insurance verification and questions.
• Treatment Support: Explain treatment options and payment plans.
• Patient Experience: Build trusting relationships to make visits comfortable and stress-free.
• Communication: Answer phones and communicate clearly with patients, doctors and team.
• Scheduling: Maintain an efficient schedule and maximize care opportunities.
• Gratitude: Show appreciation to make patients feel cared for.

Skills

Communication skills

Customer-service mindset

Dental terminology

Interpersonal skills

Job description

Overview

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options.

You’ll bring our G3 approach—Greeting, Guiding and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive and easy.

Schedule (days/hours)

Monday to Friday, 8 hours per day. Certain Saturdays for 5 hours.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care and take the next step toward a healthier smile.

You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team and develop valuable skills in healthcare, customer experience and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

19-23/hour DOE

About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]