Communication Center Operator (Full-time, Day, Riverside)

OhioHealth; Columbus (OH); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

OhioHealth Corporation in Columbus, OH, is seeking a Protective Services - Operators who manage the ACD電話 system, relay messages, and initiate emergency paging while coordinating on-call staff.

Responsibilities include responding to codes and alarms, dispatching appropriate personnel, and monitoring security cameras to ensure patient and staff safety.

Qualifications

• High School diploma or GED required.
• CPRP certification strongly preferred.
• BLS certification within 6 months of hire.
• 6 months to 1 year in a high call-volume environment.
• Excellent verbal skills and the ability to multitask.

Responsabilités

• Relays incoming/outgoing calls using an ACD system across multiple OhioHealth hospitals.
• Directs callers to appropriate areas and staff as requested.
• Initiates emergency pages via pocket paging system and overhead PA.
• Responds to codes and alarms and notifies medical staff as needed.
• Maintains on-call schedules and handles after-hours calls.
• Monitors security cameras to assist in hospital safety.

Connaissances

Excellent verbal skills

Multitasking

Attention to detail

Formation

High School diploma or GED

CPRP certification

BLS certification within 6 months

Outils

Amtelco console

Description du poste

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems. Provides answering services for doctors by receiving and relaying messages. Responds to codes and alarms by notifying appropriate personnel. Types messages, and maintains related files and records.Responsibilities And Duties:Answers ACD telephone system for multiple OhiohHealth hospitals, using Amtelco, a PC based console program. Directs callers to proper area/ person or departments as requested. Answers patient information calls and transfers as appropriate.50%Initiates emergency pages and announcements via the pocket paging system and overhead public address system.5%Answers emergency Code Phone and is solely responsible for contacting medical/support personnel for the following emergencies: Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts and many more. Answers patient hotline for Riverside, Grant, Doctors and Dublin hospitals and dispatches appropriate staff ensuring response to patients. Also takes hospital complaint, initiates processes as needed.20%Maintains daily on-call schedules. Responsible for making accurate changes on occasion n in information for on-call personnel and calls in these on call persons as requested. Also takes after hours calls for clinical areas such as Hospice, answering service for Riverside Family Medicine, and more.10%On-call 24 hours night shift weekend rotating approx. every 3- 4 months. 2% Assists on special projects. Responsible for various other duties as requested. 3% Monitors security cameras at several OhiohHealth facilities to assist in the safety of the organization.10%As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any timeMinimum Qualifications:High School or GED (Required)Certified Physician/Provider Recruitment Professional (CPRP) - Association for Advancing Physician and Provider RecruitmentAdditional Job Description:Must become BLS certified with American Heart within 6 months of hire (this is dependent on home location; i.e., , not applicable to all locations). Excellent verbal skills and have the ability to work simultaneously on several assignments. Six months to one year in high call volume environment.Work Shift:DayScheduled Weekly Hours :40DepartmentProtective Services - OperatorsJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment