Communications Center Operator (Part-time Casual, Riverside) Weekend's Only

OhioHealth Corporation; United States; On-site; USD 23,000 - 29,000; Full time

Job summary

OhioHealth Corporation is seeking a dedicated call center professional to manage hospital communications. Responsibilities include operating the Amtelco-based ACD system, directing callers, relaying messages, and handling emergencies with paging and phone protocols.

Applicants should have a high school credential, CPR certification, and be prepared to obtain BLS within six months. The role involves day shifts, on-call duties, and collaboration across hospital departments.

Qualifications

• High School or GED is required.
• CPR certification (American Red Cross) required.
• Must become BLS certified within 6 months of hire (location-dependent).

Responsibilities

• Operate ACD telephone system for multiple OhioHealth hospitals using Amtelco.
• Direct callers to proper areas or departments and transfer patient information as needed.
• Answer patient information calls and dispatch to appropriate staff.
• Initiate emergency pages and announcements via pocket paging and PA systems.
• Assist on special projects and monitor security cameras for safety.
• Maintain daily on-call schedules and update on-call information as needed.
• Handle after-hours calls for clinical areas and hospice services.
• Participate in safety, quality, and efficiency-focused tasks as part of high reliability practices.

Skills

Verbal communication

Multitasking

Customer service

Education

High School Diploma or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities.

Job Description Summary: According to established policies and procedures, relays incoming and outgoing telephone calls, and operates public address or paging systems. Provides answering services for doctors by receiving and relaying messages. Responds to codes and alarms by notifying appropriate personnel. Types messages, and maintains related files and records.

Responsibilities And Duties

• Answers ACD telephone system for multiple OhiohHealth hospitals, using Amtelco, a PC based console program.
• Directs callers to proper area/ person or departments as requested.
• Answers patient information calls and transfers as appropriate.
• 50% Initiates emergency pages and announcements via the pocket paging system and overhead public address system.
• 5% Answers emergency Code Phone and is solely responsible for contacting medical/support personnel for the following emergencies: Code Blues, Traumas, Code Assists, Code Alerts, Code Adams, Utility Alerts and Weather Alerts and many more.
• Answers patient hotline for Riverside, Grant, Doctors and Dublin hospitals and dispatches appropriate staff ensuring response to patients.
• Also takes hospital complaint, initiates processes as needed.
• 20% Maintains daily on-call schedules.
• Responsible for making accurate changes on occasion n in information for on-call personnel and calls in these on call persons as requested.
• Also takes after hours calls for clinical areas such as Hospice, answering service for Riverside Family Medicine, and more.
• 10% On-call 24 hours night shift weekend rotating approx. every 3- 4 months.
• 2% Assists on special projects.
• Responsible for various other duties as requested.
• 3% Monitors security cameras at several OhiohHealth facilities to assist in the safety of the organization.
• 10% As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

• High School or GED (Required)
• CPR - Cardiopulmonary Resuscitation - American Red Cross

Additional Job Description

• Must become BLS certified with American Heart within 6 months of hire (this is dependent on home location; i.e., , not applicable to all locations).
• Excellent verbal skills and have the ability to work simultaneously on several assignments.
• Six months to one year in high call volume environment.

Work Shift: Day Scheduled Weekly Hours : As Needed

Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

WE Are Inspired to Do Our Best. OhioHealth is a nationally recognized, innovative healthcare system delivering world-class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing their best are given the tools and resources to accomplish our mission every single day. OhioHealth is recognized as a Great Place to Work Certified organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision - to be an organization "where people want to work".