RN - Patient Logistics

010 OhioHealth Corporation; United States; Hybrid; USD 80,000 - 100,000; Full time

Job summary

OhioHealth Corporation is seeking a Transfer Center Nurse to triage and coordinate patient transfers across eight facilities. The role requires careful clinical judgment, strong communication, and multitasking to ensure safe, timely admissions and bed placement.

Responsibilities include coordinating inbound transfers, arranging transport, and implementing multiple care pathways. A 36-hour weekly night shift is typical in this 24/7 center.

Qualifications

• Bachelor's Degree in Nursing required.
• RN license with Ohio Board of Nursing.
• Excellent verbal and written communication and organizational skills.
• Computer skills (CareConnect).
• Typing skills.
• Experience: 3–5 years in emergency department/critical care.

Responsibilities

• Maintains flow of patients throughout the hospital, including ED and nursing units.
• Assesses admission for appropriate level of care and resources.
• Triages and reviews documentation for direct admissions/ED transfers.
• Initiates clinical pathways for emergencies and admissions.
• Screens admissions for appropriateness and directs to optimal care.
• Contacts physicians for clarification and changes in care needs.
• Plans and coordinates safe transfers of inpatient patients while coordinating bed management.
• Collaborates with nursing administration to allocate resources.
• Evaluates patient status to ensure appropriate placement and care level.
• Provides superior customer service to patients, families, and other stakeholders.
• Provides bed management education to interns, residents, and physicians.
• Identifies opportunities for process improvement and liaison with Central Ohio hospitals.

Skills

Verbal and written communication

Computer skills

Typing skills

Problem solving

Organizational skills

Education

Bachelor's Degree in Nursing

RN - Registered Nurse license

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: This position is a very unique role that requires many skills especially triaging skills and computer navigating skills to be successful. Strongly recommend a period of shadowing of 3-4 hours to understand the role and responsibilities. Basic description of what a Transfer Center Nurse does: 24,7 department that requires weekends and holiday rotations Receive phone calls from outlying facilities to triage patients regarding transfers to one of our OhioHealth facilities (manage inbound transfers to 8 OhioHealth facilities and growing). Responsible for bringing in patients from outlying facilities who require a higher level of care or specialties that are not offered with outlying hospital. Obtain full report on patients and determine what services to call in regards to the patient's current needs and level of care. Ensuring reports/information get to the appropriate unit, physician, and sub-specialties. Communicate with all medical professionals (physicians, nursing supervisors, nurses, physician assistants, nurse practitioners, transport, charge nurses, sub-specialties etc. ) in regards to a patient's transfer to ensure quality and efficient care. Requesting a demographic sheet on the patient whom is being transferred from outlying hospital for pre-admission process at receiving hospital. Help arrange transport for patient by air or ground route per outlying facility request. Multi-tasking several cases at a time while providing quick acceptance of the patient to ensure care is not halted and transport of patient is efficient. Implementing multiple processes for acute patients: Stroke Alerts, STEMI Alerts, Trauma Alerts, Cardiac Arrests, Critical limbs, OB/GYN emergencies, etc. Following multiple processes for all our campuses within OhioHealth.

Responsibilities and Duties

• 20% Maintains flow of patients throughout the hospital to include: emergency department, operating rooms, invasive recovery, cath labs, and nursing units.
• 20% Assesses Hospital admission to ensure appropriate admissions, level of care, medical necessity and utilization of resources.
• 1. Telephones triage and reviews documentation to assure outlying hospital direct admissions/ED transfers receive appropriate and timely bed management.
• 2. Initiates clinical pathways on emergency and direct admissions.
• 3. Screens observation admissions for appropriateness with approved criteria and directs to most optimal level of care.
• 4. Contacts physicians regarding order clarification and change in appropriateness for level of care needs.
• 6. Activates patients to assigned unit and bed. Assures correct assignment of status.
• 18% Plans and coordinates safe transfer of inpatient patients to accommodate needs of each admission. Works with nursing units to identify patients to transfer to lower levels of care to accommodate patients requiring higher acuity.
• 15% Collaborates with nursing administration to assure all resources are allocated to best meet the needs of organization.
• 9% Evaluates each patient continuously to identify change in required level of care to assure appropriate placement GMB versus Tele or telemetry versus intermediate or critical care versus telemetry, workup issues and admissions versus discharges.
• 5% Provides superior customer service to meet needs of patients, families, physicians, outlying hospitals, physician offices, nursing facilities, urgent cares, home care, hospice, and other telephone contacts received by department.
• 4% Provides education and support for bed management practice to interns, residents, and attending physicians.
• 5% Provides resources for organization regarding a variety of topics including: policy/procedure, department location, crisis management, staffing, department responsibilities and various other topics.
• 2% Identifies opportunities for process improvement and provides ongoing feedback.
• 2% Acts as liaison between all central Ohio hospitals to identify bed availability within Central Ohio area in order to assure timely and accurate placement of patients.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications

• Bachelor's Degree: Nursing
• RN - Registered Nurse - Ohio Board of Nursing
• Effective verbal and written communication, problem solving and organizational skills
• Computer skills (CareConnect)
• Typing skills
• Clinical pathway development and understanding of quality improvement
• 3 - 5 yrs. in emergency department/critical care
• Previous leadership roles (charge, preceptor)

Work Shift: Night Scheduled Weekly Hours : 36 Department Transfer Center

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations.

OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.

Company Culture and Commitment

We are inspired to do our best. OhioHealth is a nationally recognized, innovative healthcare system delivering world‑class patient care in a supportive, professional environment filled with limitless opportunities to learn and grow. We are a unique organization in the healthcare field. Our model system of facilities encompasses a wide scope of expertise and care. For professionals, we are a place where people committed to doing our best are given the tools and resources to accomplish our mission every single day.

OhioHealth is recognized as a Great Place to Work CertifiedTM organization. The Great Place to Work is a global authority on high-trust, high-performance workplace cultures. This recognition is one measure of our success in achieving a part of our vision to be an organization "where people want to work."