Commission Success Specialist

Telarus; Oregon; Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Telarus is seeking a Commission Success Specialist to lead proactive commission support and own complex cases. You will investigate discrepancies, coordinate resolution across suppliers and internal teams, and communicate clearly to restore advisor confidence.

The role involves handling commission inquiries, managing case submissions, and leveraging Excel, Outlook, Salesforce, and AI-enabled tools to drive accurate outcomes while maintaining service levels.

Qualifications

• Three+ years in commission reconciliation or related finance.
• Experience supporting sales professionals or customers and resolving complex concerns.
• Strong customer service and professional judgment.
• Excellent analytical, investigation, reconciliation, and problem-solving skills.
• Strong organizational skills, accuracy, and time management.
• Ability to work independently in a fast-paced environment while meeting service levels.
• Proficiency with Microsoft Office or related productivity tools.
• Excellent verbal and written communication and de-escalation skills.
• Ethical and reliable with consistent communication and attendance.

Responsabilités

• Serve as primary contact for Technology Advisors with commission inquiries and deliver timely communication.
• Manage bulk case submissions and schedule calls to address challenges and training needs.
• Create a supportive, trustful environment and drive issues toward constructive resolution.
• Reconcile and validate commission payments using supplier statements and data sources.
• Navigate Excel, Outlook, Salesforce, and other tools to analyze information for resolution.
• Record case activity accurately in Salesforce and meet service levels.
• Own complex, urgent, or high-impact commission disputes and de-escalate concerns.
• Coordinate with suppliers, Finance, Development, and leadership to obtain records and invoices.
• Hold calls with Technology Advisors, define owners and next steps, manage expectations.
• Identify recurring issues and recommend process or system improvements to reduce escalations.
• Perform other duties as assigned by management.

Connaissances

Commission reconciliation

Customer support

Excellent judgment

Analytical skills

Attention to detail

Time management

Microsoft Excel

Communication

Attendance & reliability

Outils

Microsoft Excel

Salesforce

Description du poste

Telarus was recently recognized by Inc. as a best workplace; our positive culture is a top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionals committed to providing the highest quality partner care.

Commission Success SpecialistLocation: Remote

Job Summary:The Commission Success Specialist combines proactive commission support with formal ownership of complex commission cases. This customer-facing role investigates financial discrepancies, coordinates resolution across suppliers and internal teams, accepts commission cases from the Commission Queue and Commission Inquiry teams, and works to restore Technology Advisor confidence through clear communication, accountability, and accurate outcomes.

Essential Functions and Basic Duties:Technology Advisor Support

• * Serve as a primary point of contact for Technology Advisors with commission inquiries, delivering timely, clear, and proactive communication.
• * Manage bulk case submissions and hold scheduled calls to address complex challenges, training needs, and opportunities to align advisors with Telarus systems and tools.
• * Create an environment of support, trust, and positive communication while driving each issue toward a constructive resolution.

Commission Analysis and Resolution

• * Reconcile and validate commission payments using supplier statements, invoices, contractual commission structures, and other available data sources.
• * Navigate Excel, Outlook, Salesforce, AI-enabled tools, and other systems to obtain and analyze information needed to resolve commission issues.
• * Identify discrepancies, document findings, explain resolutions in an advisor-friendly format, and accurately update Telarus systems to prevent recurrence.
• * Record case activity accurately in Salesforce and complete assignments within established service levels and accuracy requirements.

Ownership

• * Work with the Commission Inquiry team to accept and manage inbound commission-related cases, including cases transferred from the team.
• * Own complex, urgent, aging, or high-impact commission disputes through resolution and work actively to de-escalate Technology Advisor concerns.
• * Coordinate suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders, obtain billing records, statements, and invoices as needed.
• * Hold calls with Technology Advisors, establish clear owners and next steps, manage expectations, and maintain visibility into case age, timelines, service levels, and documentation.
• * Identify recurring issues and recommend process, system, or communication improvements that reduce future escalations.
• * Perform other duties as assigned by management.

Required Skills and Qualifications

• * At least three years of commission reconciliation or related finance experience.
• * Experience supporting sales professionals or customers and resolving complex concerns.
• * Demonstrated record of excellent customer service and professional judgment.
• * Strong analytical, investigation, reconciliation, and problem-solving skills.
• * Strong organization, accuracy, attention to detail, and time management.
• * Ability to work independently in a growing, fast-paced, and sometimes stressful environment while meeting defined service levels.
• * Intermediate or better Microsoft Excel skills and proficiency with Microsoft Office or related productivity tools.
• * Excellent verbal, written, interpersonal, listening, and de-escalation communication skills.
• * Ethical and honest approach, consistent manager communication, and regular, predictable attendance.

Preferred Qualifications

• * Experience resolving high-pressure customer situations.
• * Technology services, telecom, channel, supplier, or brokerage industry knowledge.
• * Experience using Salesforce or a comparable customer relation

Physical Requirements:

• * Prolonged periods of sitting at a desk and working on a computer.