Commission-Based Automotive Service Advisor

Ciocca Automotive Group; York (York County); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Commission-based pay

Full-time with Saturdays

PTO and holidays

Air-conditioned facilities

401(k) with company matching

Top insurance program: medical, dental

Prescription and vision

Advancement within Ciocca Automotive

Employee discounts

Job summary

Ciocca Nissan of York, part of Ciocca Automotive Group, is hiring an automotive service advisor. Join a energetic team and help drive service excellence with sales focus. This full-time role includes some Saturdays, PTO, and a strong benefits package.

You'll guide service orders, answer owner inquiries, coordinate technicians, and support diagnostics and parts orders to keep operations running smoothly and customers satisfied.

Qualifications

• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Valid driver’s license and clean driving record.

Responsibilities

• Oversee service orders and flow of drive lane. Ensure that customers receive prompt, courteous, and effective service.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.

Skills

Service excellence

Sales ability

Customer satisfaction

Job description

Ciocca Nissan of York, part of Ciocca Automotive Group, is hiring an automotive service advisor. Join a energetic team and help drive service excellence with sales focus. This full-time role includes some Saturdays, PTO, and a strong benefits package.

You'll guide service orders, answer owner inquiries, coordinate technicians, and support diagnostics and parts orders to keep operations running smoothly and customers satisfied.