Parts & Service Advisor: Customer Care for Trucks

Bentley Truck Services, Inc.; Delaware; Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

PTO/Sick Time

Paid Holidays

401k match

Medical/Dental/Vision

Referral bonus

Life insurance

Job summary

Bentley Truck Services, Inc. is seeking a Parts & Service Advisor to deliver exceptional customer service and support the daily operations of the Service and Parts Departments.

You will be the main contact for service needs, repair orders, parts, estimates, warranty matters, and status updates. Responsibilities include preparing repairs, communicating with customers, coordinating with Service and Parts teams, and ensuring accurate documentation and timely repair closures.

Qualifications

• High school diploma or GED required; associate degree or technical education preferred.
• Minimum 3 years in automotive or commercial truck industry experience preferred; 2+ years in customer-facing service roles recommended.

Responsibilities

• Provide professional, knowledgeable service to customers in person and by phone; understand concerns and determine service needs.
• Prepare accurate repair orders, estimates, authorizations, warranty documentation, and final billing.
• Communicate repair status, estimates, and warranty coverage to customers regularly.
• Collaborate with Service and Parts teams to ensure proper documentation and timely completion of repairs.
• Support customer satisfaction, retention, and a positive service experience.

Skills

Customer service

Communication

Organizational skills

Record-keeping

Automotive knowledge

Forklift certification",

Education

High school diploma or GED

Associate degree or technical education preferred

Tools

Point-of-sale systems

Service/repair order management systems

Inventory management systems

Job description

Bentley Truck Services, Inc. is seeking a Parts & Service Advisor to deliver exceptional customer service and support the daily operations of the Service and Parts Departments.

You will be the main contact for service needs, repair orders, parts, estimates, warranty matters, and status updates. Responsibilities include preparing repairs, communicating with customers, coordinating with Service and Parts teams, and ensuring accurate documentation and timely repair closures.