Job DescriptionJob DescriptionBenefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Job Summary:
Daniels Tire Service, Inc. is a family-owned business operating in Southern CA since 1911.
Were seeking a highly motivated and experienced Commercial Tire Store Manager (Bilingual in Spanish ) to oversee the daily operation. The ideal candidate will have strong leadership skills, an in-depth understanding of the tire industry, and a passion for providing exceptional customer service. This position is crucial for ensuring operational efficiency, managing a team, and maintaining high levels of customer satisfaction. You will be responsible for driving sales, managing inventory, and ensuring the store runs smoothly.
Key Responsibilities:
- Store Operations:
- Oversee the day-to-day operations of the store, ensuring all activities run efficiently and according to company standards.
- Manage store hours, staffing, scheduling, and task delegation.
- Ensure the store environment is clean, organized, and safe for both customers and employees.
- Implement and maintain operational procedures and ensure compliance with safety regulations.
- Sales & Customer Service:
- Drive sales and profitability through proactive customer engagement, upselling, and offering tire and service solutions.
- Ensure high levels of customer satisfaction by providing exceptional service and addressing customer concerns.
- Establish and maintain relationships with commercial customers, fleet managers, and local businesses.
- Promote products and services to increase customer loyalty and expand the customer base.
- Team Leadership & Development:
- Supervise, train, and motivate a team of tire technicians, sales staff, and customer service personnel.
- Provide guidance and mentorship to employees to enhance performance and ensure adherence to company policies and standards.
- Lead by example, fostering a positive and collaborative work environment.
- Work your location with the support provided from Corporate Office departments; Accounting, HR, Logistics, Billing, AP/AR, and any other function available
- Inventory & Financial Management:
- Oversee inventory management, ensuring that tire stock levels are sufficient to meet customer demand.
- Track sales, budgets, and other financial metrics to meet or exceed store goals.
- Maintain an accurate record of tires and parts inventory, ensuring cost control.
- Prepare to discuss financial performance, inventory levels, and operational metrics.
- Marketing & Promotions:
- Work with local marketing initiatives to attract new customers and promote the stores offerings.
- Monitor market trends and adjust product offerings and pricing strategies as necessary to remain competitive.
- Coordinate with the corporate marketing department to execute Company plans
Qualifications:
- Education: High school diploma or equivalent (required). A degree in Business Administration, Retail Management, or a related field is a plus.
- Experience:
- Proven experience in retail and/or commercial tire sales, with at least 3-5 years in a managerial role.
- Strong knowledge of tires, tire brands, and services offered within the commercial tire industry.
- Demonstrated success in driving sales and managing a team in a retail environment.
- Skills:
- Excellent leadership, organizational, and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Customer-focused mindset with the ability to build long-term relationships.
- Proficiency in using point-of-sale (POS) systems, basic computer software (Word, Excel), and inventory management tools.
- BILINGUAL SPANISH .
Physical Requirements:
- Ability to stand, walk, and lift 100 pounds plus.
- Must be able to work in a tire shop environment, including exposure to loud noises, machinery, chemicals, and the presence of heavy equipment/vehicles
- Occasional weekend and evening hours will be required