Call Center Rep / Pharmacy Tech Support (Remote-Friendly in the US)

IQVIA; San Diego (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the Life Sciences and Healthcare sector is looking for a Pharmacy Technician to provide support in a remote call center position. The role involves assisting patients, pharmacies, and medical professionals, with a focus on problem resolution and excellent customer service. Candidates should have prior pharmacy technician experience and strong communication skills, with opportunities for contract-to-full-time conversion.

Benefits

Flexible shift options

Inclusive company culture

Opportunity for contract-to-full-time conversion

Qualifications

• 3 years of call center experience preferred.
• Pharmacy Technician experience required.
• HIPAA certification required.

Responsibilities

• Serve as primary contact for patients and pharmacies.
• Provide support for requests via phone and email.
• Document resolutions and escalate unresolved issues.

Skills

Customer Service

Problem Resolution

Communication

Bilingual (English/Spanish)

Education

High School Diploma

Job description

Employer Industry: Life Sciences and Healthcare

Why consider this job opportunity:
- Salary up to $18.00 per hour
- Opportunity for contract-to-full-time conversion with the employer
- Work remotely from anywhere
- Supportive and inclusive company culture celebrating teamwork and diversity
- Chance to make a positive impact on patient support and healthcare outcomes
- Flexible shift options available to accommodate various schedules

What to Expect (Job Responsibilities):
- Serve as the primary call center contact for patients, pharmacies, and medical professionals using an Opus Health program
- Provide initial support for customer requests via phone, email, fax, or other means
- Assess user issues and deliver first-level support for problem resolution
- Document resolutions and escalate unresolved issues promptly to the appropriate area
- Identify operational challenges and propose recommendations to management as needed

What is Required (Qualifications):
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certification required
- Minimum of 3 years of call center experience preferred
- Experience in medical claim processing is a plus

How to Stand Out (Preferred Qualifications):
- Bilingual (English/Spanish) is a plus
- Experience in patient support programs or healthcare services

#LifeSciences #HealthcareSupport #RemoteWork #CustomerService #PharmacyTechnician

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