Commercial Systems & Q2C Specialist

Accruent; Everett, Northern (WA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Fluke, a Fortive company, is seeking a Business Systems Support Specialist to govern and continuously improve commercial systems and Quote-to-Cash processes. You will partner across Order Management, Sales Ops, Finance, IT and more to ensure data integrity, governance, and operational excellence.

You will leverage expertise in ERP, pricing, and customer master data to solve complex challenges, drive sustainable improvements, and support business objectives in a fast-paced environment.

Qualifications

• 5+ years supporting commercial systems, ERP, customer master data, pricing, or Quote-to-Cash processes.
• Strong analytical, problem-solving, stakeholder management, and continuous improvement skills.
• Demonstrated ability to build strong partnerships and influence without authority.
• Growth mindset with a passion for learning and continuous improvement.
• Strong attention to detail with demonstrated ability to maintain high levels of data accuracy and integrity.
• Experience executing, validating, and auditing data maintenance activities, data loads, and system configuration updates.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong written and verbal communication skills with the ability to collaborate effectively across functional teams.
• Experience documenting business processes, standard work, and operational procedures.
• Advanced proficiency with Microsoft Excel and familiarity with reporting and analytics tools such as Power BI preferred.

Responsibilities

• Serve as a subject matter expert for commercial systems and Quote-to-Cash processes.
• Support and optimize processes spanning pricing, customer master data, order management, ERP, CRM, PLM, EDI, and eCommerce platforms.
• Evaluate business requirements and recommend process and system enhancements.
• Identify opportunities to simplify business processes and improve stakeholder experience while balancing operational efficiency, governance requirements, and customer needs.
• Lead investigation and resolution of complex system and process issues.
• Utilize PDCA, 5 Whys, and root cause analysis to implement sustainable corrective actions.
• Analyze performance metrics to identify improvement opportunities.
• Approach business challenges with curiosity and data-driven analysis, seeking sustainable solutions rather than short-term fixes.
• Act as steward for commercial master data governance.
• Administer pricing structures and commercial configurations.
• Support EDI onboarding, testing, monitoring, and issue resolution.
• Apply FBS principles including PDCA, Daily Management, Root Cause Problem Solving, Standard Work, and Kaizen.
• Lead or facilitate Kaizen events focused on commercial process improvement.
• Develop standard work and performance metrics to sustain improvements.
• Foster a culture of continuous improvement by sharing best practices and helping teams adopt more effective ways of working.
• Build trusting relationships across functions through transparency, accountability, knowledge sharing, and mutual respect.
• Empower business users through coaching, training, and guidance that enables greater self-sufficiency and stronger business outcome

Skills

ERP systems

Pricing knowledge

Data governance

Analytical skills

Stakeholder management

Education

Bachelor's degree in Business, Information Systems, Operations, Supply Chain, Finance, or equivalent

Tools

Excel

Power BI

SQL

Job description

Fluke, a Fortive company, is seeking a Business Systems Support Specialist to govern and continuously improve commercial systems and Quote-to-Cash processes. You will partner across Order Management, Sales Ops, Finance, IT and more to ensure data integrity, governance, and operational excellence.

You will leverage expertise in ERP, pricing, and customer master data to solve complex challenges, drive sustainable improvements, and support business objectives in a fast-paced environment.