Senior Q2C & Commercial Systems Specialist

Fluke; Everett (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Fluke is seeking a Business Systems Support Specialist to lead and govern its commercial systems and Quote-to-Cash processes. You’ll partner with Order Management, Sales Operations, Finance, IT, Supply Chain, Customer Support, and Product Management to ensure data integrity, governance, and continuously improving processes.

You will apply expertise in ERP/CRM/PLM systems, pricing, and master data to drive improvements and compliance with business policies.

Qualifications

• Bachelor's degree in Business, Information Systems, Operations, Finance, or equivalent work experience.
• 5+ years supporting commercial systems, ERP, customer master data, pricing, or Quote-to-Cash processes.
• Strong analytical, problem-solving, stakeholder management, and continuous improvement skills.
• Demonstrated ability to build strong partnerships and influence without authority.

Responsibilities

• Serve as a subject matter expert for commercial systems and Quote-to-Cash processes.
• Support and optimize processes spanning pricing, customer master data, order management, ERP, CRM, PLM, EDI, and eCommerce platforms.
• Evaluate business requirements and recommend process and system enhancements.
• Identify opportunities to simplify business processes and improve stakeholder experience while balancing operational efficiency, governance requirements, and customer needs.
• Lead investigation and resolution of complex system and process issues.
• Utilize PDCA, 5 Whys, and root cause analysis to implement sustainable corrective actions.
• Analyze performance metrics to identify improvement opportunities.
• Approach business challenges with curiosity and data-driven analysis, seeking sustainable solutions.

Skills

Analytical skills

Problem solving

Stakeholder management

Continuous improvement

Data governance

Excel

Power BI

Education

Bachelor's degree in Business/Info Systems/Operations/Finance

Tools

ERP

CRM

PLM

EDI

eCommerce platforms

Job description

Fluke is seeking a Business Systems Support Specialist to lead and govern its commercial systems and Quote-to-Cash processes. You’ll partner with Order Management, Sales Operations, Finance, IT, Supply Chain, Customer Support, and Product Management to ensure data integrity, governance, and continuously improving processes.

You will apply expertise in ERP/CRM/PLM systems, pricing, and master data to drive improvements and compliance with business policies.