Commercial Support & Client Experience Specialist

Fifth Third Bank; Farmington Hills (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking a Commercial Support Client Specialist in Cincinnati, OH to handle complex customer inquiries via email and phone. You will own issues from start to finish, providing expert service for Commercial Banking products and escalating as needed.

The role requires 3 years of banking experience, strong communication skills, and familiarity with remittance processing. This is an on-site position with a focus on accuracy and customer satisfaction.

Qualifications

• Three years of banking, financial services, or related experience typically gained in CSR Levels I/II within the Commercial Support Center.
• Extensive knowledge of remittance processing preferred.
• Strong verbal and written communications skills.
• Basic PC skills and detail-oriented with analytical abilities.

Responsibilities

• Fulfills incoming service requests from Business Banking, Treasury Management and Commercial Clients and owns issues from start to finish.
• Interacts with external clients and internal partners to provide expert service for technical requests.
• Researches complex issues, assists with complex setups, and handles escalated requests.

Skills

Three years banking experience

Remittance processing knowledge

Strong verbal and written коммуникаa

Education

High school diploma or equivalent

Tools

CRM software

Job description

Fifth Third Bank is seeking a Commercial Support Client Specialist in Cincinnati, OH to handle complex customer inquiries via email and phone. You will own issues from start to finish, providing expert service for Commercial Banking products and escalating as needed.

The role requires 3 years of banking experience, strong communication skills, and familiarity with remittance processing. This is an on-site position with a focus on accuracy and customer satisfaction.