Commercial Strategy & Operations Lead

Revision Skincare; Irving (TX); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Revision Skincare is seeking a Commercial Strategy & Operations Lead to act as the operational backbone of the Commercial organization. The role reports to the Chief Customer Officer and builds processes, reporting infrastructure, and cross-functional ties to enable field sales, accounts, and sales operations to move with rigor.

The ideal candidate will design forecasting models, stand up KPI dashboards with IT and external partners, and represent Sales requirements for product launches and key

Qualifications

• 8+ years in commercial strategy, sales operations, or business operations in skincare or related field.
• Experience building forecasting, KPI reporting, and business reviews for field sales or strategic accounts.
• Experience partnering with IT and external data vendors to build reporting/dashboard capability.
• Led cross-functional workstreams with Marketing, Finance, and HR.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Responsibilities

• Establish a robust, repeatable forecasting process across the Commercial organization.
• Stand up recurring KPI dashboards and reporting with input from key stakeholders.
• Own end-to-end Quarterly Business Review processes for Leadership Team.
• Partner with IT and vendors to build KPI dashboards and reporting.
• Identify external market intelligence and embed it into sales plans and reviews.
• Support annual and in-year target setting and forecast refinements.
• Lead NPD/innovation launch coordination and cross-functional launches.
• Support Customer Joint Business Planning with strategic accounts.
• Represent Commercial in industry forums and external communications.

Skills

Forecasting

KPI reporting

Cross-functional leadership

Executive presence

Written/verbal communication

Stakeholder collaboration

CRM data/analytics coordination

Education

Bachelor's degree

MBA or equivalent

Tools

Salesforce

Tableau

Power BI

Job description

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Commercial Strategy & Operations Lead

Full Time Professional Irving, TX, US

Chief Customer Officer (CCO)

Irving, TX (HQ-based) - includes travel to field and account locations

Exempt

Individual contributor role; may oversee analyst(s) or coordinators as the function scales

Position Summary

Revision Skincare, a professional-grade skincare brand, is seeking a Commercial Strategy & Operations Lead to serve as the operational backbone of the Commercial organization. Reporting directly to the Chief Customer Officer, this role builds and runs the processes, reporting infrastructure, and cross-functional connective tissue that let field sales, strategic accounts, and sales operations execute with rigor and speed. The ideal candidate is equally comfortable designing a forecasting model, standing up a KPI dashboard with IT and external partners, and representing Sales requirements at the table for new product launches and key account planning.

This position is based at Revision Skincare's corporate office located in Irving, TX . Revision Skincare has a hybridwork environment with a minimum of two days required in office, with Tuesdays being mandatory.

Key Responsibilities

Business Process

• Forecasting: Establish a robust, repeatable forecasting process — defining roles, inputs, and cadence across the Commercial organization.
• Business Performance Reporting: Identify core KPIs and stand up recurring reporting, incorporating input from key stakeholders and aligning approach with Regional Sales Directors (RSDs) playing a key role in the process.
• Quarterly Business Review (QBR): Own the end-to-end process for the quarterly Leadership Team review — identifying key metrics, coordinating inputs, and scheduling meetings.

Performance Reporting: Tools & Insights

• Reporting Infrastructure: Partner with IT and external vendors to identify sales reporting needs and stand up Key Performance Indicator and Daily Business Management dashboards.
• External Insights: Identify and integrate external market intelligence (e.g., Guidepoint, Kline, Kantar) into Sales execution plans and business opportunities, embedding it into the business review process.
• Target Setting & Forecasting: Support annual and in-year target setting and ongoing forecast refinement.

Sales Strategy & Cross-Functional Leadership

• NPD / Innovation Cycle: Serve as the primary Commercial point of contact for cross-functional partners on the \"launch to market\" process, coordinating timelines, forecasts, and key account previews for new product development and innovation launches.
• Customer Joint Business Planning: Support planning and execution for Customer Joint Business Planning engagements with strategic accounts.
• Industry Engagement: Represent Revision Skincare's Commercial function in relevant industry forums and associations.
• External Communications: Support sales-related external communications in partnership with Marketing and Communications.

Qualifications

Required

• 8+ years in commercial strategy, sales operations, or business operations, ideally within professional skincare, aesthetics, dermatology, or another physician-dispensed / specialty consumer products environment.
• Demonstrated ownership of forecasting, KPI reporting, and business review processes for a field sales or strategic account organization.
• Experience partnering with IT and external data/analytics vendors to build reporting and dashboard capability (CRM/Salesforce, BI tools such as Tableau or Power BI).
• Track record leading cross-functional workstreams — e.g., new product launches, joint business planning, or org-wide operating cadences — with Marketing, Finance, and HR.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.
• Executive presence and polished written/verbal communication; comfortable preparing materials for and presenting to a Leadership Team.

Preferred

• Experience in a PE-backed or highly matrixed commercial organization.
• Experience with Salesforce or similar CRM tools
• Familiarity with third-party market intelligence sources (e.g., Guidepoint, Kline, Kantar).
• Prior experience supporting or leading NPD/innovation launch processes.