Commercial Strategy & Operations Business Partner

Korn Ferry; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading organizational consulting firm seeks a Commercial Strategy & Operations Business Partner to optimize revenue operations and drive go-to-market strategies. The role involves extensive collaboration across teams and requires deep analytical skills, with a strong focus on improving customer retention and operational efficiency.

Qualifications

• 10+ years in strategy, sales operations, or management consulting.
• Experience in B2B SaaS or tech environments.
• Proficient with advanced Excel and CRM tools.

Responsibilities

• Define and execute go-to-market strategies with Sales & CS leadership.
• Monitor performance metrics and develop stakeholder insights.
• Drive process improvements across sales and customer success.

Skills

Analytical Skills

Project Management

Collaboration

Strategic Thinking

Education

MBA or similar advanced degree

Tools

Salesforce

Looker

Tableau

Google Sheets

Job description

Commercial Strategy & Operations Business Partner

Requisition ID

22996

Country United States of America

Location type Remote

About Us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

Job Summary:

We are seeking a highly analytical, strategic, and collaborative Strategy & Operations Business Partner to support Korn Ferry Digital’s Sales and Customer Success teams. This role will be instrumental in driving go-to-market (GTM) strategy, optimizing revenue operations, and supporting data-driven decision-making across the customer lifecycle. You'll partner closely with Sales, Customer Success, Marketing, Finance, and Product to ensure our GTM teams are aligned, efficient, and scaling effectively.

Key Responsibilities:

Strategic Planning & Insights

• Collaborate with Sales & CS leadership to define and execute GTM strategies, annual planning, and quarterly business reviews.
• Provide strategic recommendations to improve revenue growth, customer retention, and operational efficiency.
• Support territory design, segmentation, coverage modeling, and resource planning.

Revenue & Performance Analytics

• Monitor and analyze performance metrics (pipeline, bookings, churn, expansion, NRR).
• Develop dashboards and reports to surface key insights to stakeholders.
• Conduct win/loss, churn, and retention analysis to identify areas for improvement.

Operational Excellence

• Drive process improvements across the sales and customer success motion (e.g., lead-to-close, onboarding, QBRs).
• Partner with RevOps, Finance, and Enablement teams to streamline systems, tools, and processes.
• Lead or support strategic initiatives such as pricing changes, sales plays, or customer lifecycle programs.

Stakeholder Partnership

• Act as a trusted advisor to GTM leaders, providing objective insights and support for data-driven decisions.
• Ensure alignment between Sales, Customer Success, and cross-functional teams.
• Help create scalable frameworks for communication, forecasting, and performance reviews.

Qualifications:

• 10+ years of experience in strategy, sales operations, business operations, management consulting, or similar.
• Experience working with Sales and/or Customer Success teams in a B2B SaaS or tech environment.
• Strong analytical skills; advanced Excel/Google Sheets, CRM (Salesforce), and BI tools (Looker, Tableau, etc.).
• Excellent project management and cross-functional collaboration skills.
• Strategic thinker with the ability to dive deep into data and operational details.
• MBA or similar advanced degree a plus, but not required.

Preferred Skills:

• Familiarity with GTM tech stack (e.g., Salesforce, Gainsight, Clari, Outreach).
• Experience supporting CS operations (e.g., onboarding, health scoring, renewals).
• Experience working across multiple business dimensions – solutions, regions, lines of business.
• Comfort working in a fast-paced, high-growth environment with changing priorities.

Success Metrics:

• Increased sales productivity and quota attainment
• Improved customer retention and expansion
• Clear and actionable performance insights shared regularly
• Scalable processes adopted across GTM teams
• Strong, trusted partnerships with Sales and CS leadership

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan" please click here for remote opportunities with Korn Ferry in your state/province.