Commercial Services Specialist II (Manheim)

Cox Enterprises; Fredericksburg (VA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive - USA is seeking a Commercial Services Specialist II to manage assigned commercial accounts and coordinate end-to-end activities across customer service, administration and reporting. You will build strong client relationships, respond to inquiries, and support documentation and compliance.

In this on-site, day-shift role, you’ll process run lists, update accounts, and prepare reports while working cross-functionally with Operations, Title, Transportation and Sales teams.

Qualifications

• High school diploma/GED with at least 3 years of related experience.
• Strong organizational, problem-solving and interpersonal skills.
• Experience with Salesforce, AS400, Workbench and Excel.

Responsibilities

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain relationships with clients, dealers, lenders and internal teams.
• Process vehicle run lists, account updates and post-sale reports.
• Verify ownership documents and ensure compliance with policies and regulations.
• Generate and distribute operational reports to clients and management.
• Collaborate with Operations, Title, Arbitration, Transportation and Sales.

Skills

Customer service

Account management

Communication

Education

High school diploma/GED

Bachelor's degree

Tools

Salesforce

AS400

Workbench

Excel

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Commercial Services Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Essential Duties and Responsibilities

Customer and Account Management

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.

Administrative Operations

• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.

Sale Support

• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.

Documentation and Compliance

• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.

Reporting and Analysis

• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.

Cross-Functional Collaboration

• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Minimum Requirements

• High school diploma/GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.
• Strong organizational, problem-solving, relationship-building and interpersonal skills

Preferred Qualifications

• Bachelor's degree in a related discipline
• Experience using Salesforce, AS400, Workbench and Excel
• Previous experience as a Commercial Services Specialist

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.