Commercial Services Specialist II (Manheim)

Cox Automotive Canada; Matteson (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Cox Automotive - USA is seeking a Commercial Services Specialist II to manage customer accounts, perform data entry, and coordinate vehicle-related processes. The role involves working on site with day shifts, handling invoicing, and ensuring accurate vehicle records and communications with customers and teams.

Responsibilities include maintaining vehicle files, coordinating with transportation and sales teams, and generating reports while upholding safety standards.

Qualifications

• HS Diploma/GED with 3+ years in a related field.
• Alternate: any degree/cert beyond HS or 5+ years related experience.
• Fast-paced environment; ability to multitask.
• Prior clerical or administrative experience required.
• Proficient in basic computer programs and MS Office.
• Commitment to excellent customer service per client contracts.
• Ability to operate adding machines and other office equipment.
• Sit or stand for prolonged periods; good organizational skills.

Responsibilities

• Perform data entry of required information.
• Manage account relationships and maintain communications.
• Work with posting clerk to apply charges to vehicles.
• Respond to customer inquiries and provide quality service.
• Coordinate with Transportation Team for transport and reports.
• Establish electronic vehicle files and keep them updated.
• Enter floor price information into the system.
• Prepare vehicle sale runs with orders and scheduling.
• Reconcile invoices and missing information with coordinators/vendors.
• Balance sales with accounting for post-sale invoicing.
• Prepare vehicles for online programs with Vehicle Operations.
• Create reports and handouts like sales and expense reports.
• Demonstrate safety by following health and safety procedures.
• Perform other duties as assigned by management.

Skills

Data entry

Account management

Customer service

Microsoft Office

Multitasking

Communication

Education

High School Diploma/GED

5 years experience

Tools

Microsoft Office

Job description

Company
Cox Automotive - USA

Job Family Group
Vehicle Operations

Job Profile
Commercial Services Specialist II

Management Level
Individual Contributor

Flexible Work Option
No remote option; must work at a specified Cox location

Travel %
No

Work Shift
Day

Compensation
Hourly base pay rate is $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Responsibilities:

• - Perform data entry of required information.
• - Manage account relationships, maintain effective communications and ensure customer requirements are met.
• - Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• - Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• - Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• - Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• - Seek floor price information from account representative and enter it into computer system.
• - In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• - Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
• - Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
• - Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
• - Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• - Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• - Perform other duties as assigned by management.

Qualifications:

• - High School Diploma/GED and 3 years’ experience in a related field.
• - OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• - Ability to work in a fast-paced environment, receptive to change and able to multitask.
• - Prior clerical or administrative experience required.
• - Proficient in Basic computer programs and Microsoft office suite
• - Commitment to providing excellent customer service required and adhere to Client Contracts.
• - Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.). Ability to sit or stand for prolonged periods of time.
• - Communications and Organizational skills required.

Hours :

• - Mon: 7:30-4:30
• - Tues: 7:30-4:30
• - Wed: 8:00-5:00
• - Thurs: 7:30-4:30
• - Fri: 7:30-2:30

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Employees are also eligible for health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.