Commercial Services Specialist II (Manheim)

CAI Cox Automotive Corp Svcs., LLC; Fredericksburg (VA); On-site; USD 33,000 - 50,000; Full time

Job summary

Cox Automotive is seeking a Commercial Services Specialist II to manage key commercial accounts and ensure top-tier customer service across vehicle status, titles, and post-sale activities. You will build relationships with dealers, lenders, and internal teams while maintaining accurate records in auction management systems.

You will process run lists, schedule vehicle assignments, generate reports, and assist with compliance and data analysis to support leadership reviews.

Qualifications

• High school diploma/GED and 3 years of experience in a related field.
• Bachelor's degree in a related discipline is preferred.

Responsibilities

• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.
• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.
• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.
• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.
• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Skills

Customer service

Account management

Communication

Attention to detail

Education

High school diploma/GED

Bachelor's degree in related discipline

Tools

Salesforce

AS400

Workbench

Excel

Job description

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Commercial Services Specialist II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $24.09 - $36.11/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description Essential Duties and Responsibilities

• Customer and Account Management
• Serve as a primary point of contact for assigned commercial accounts.
• Build and maintain strong relationships with clients, dealers, lenders, and internal departments.
• Respond to customer inquiries regarding vehicle status, sale results, title processing, and account activities.
• Provide exceptional customer service through phone, email, and in-person interactions.
• Administrative Operations
• Process vehicle run lists, account updates, sale preparation documents, and post-sale reports.
• Maintain accurate customer records and account information in auction management systems.
• Review and verify vehicle information for accuracy and completeness.
• Assist with scheduling, vehicle assignments, and inventory management activities.
• Sale Support
• Coordinate pre-sale and post-sale activities for commercial consignors.
• Prepare auction sale packages, reports, and account summaries.
• Monitor vehicle movement through the auction process and resolve discrepancies.
• Ensure vehicles are properly represented and marketed according to client requirements.
• Documentation and Compliance
• Verify ownership documents, titles, and required paperwork.
• Ensure compliance with company policies, state regulations, and client-specific requirements.
• Maintain confidential customer and vehicle information.
• Support audit activities and documentation reviews as needed.
• Reporting and Analysis
• Generate and distribute operational reports to clients and management.
• Track account performance metrics and key service indicators.
• Identify process improvement opportunities and recommend solutions.
• Assist leadership with data analysis and account performance reviews.
• Cross-Functional Collaboration
• Work closely with Operations, Title, Arbitration, Transportation, and Sales departments.
• Coordinate issue resolution to ensure timely customer satisfaction.
• Support special projects and initiatives that improve operational efficiency.

Minimum Requirements

High school diploma/GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level of degree/certification beyond a high school diploma/GED.

Preferred Qualifications

• Bachelor's degree in a related discipline
• Experience using Salesforce, AS400, Workbench and Excel

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.