Commercial Services Specialist

Shore United Bank; Felton Station (DE); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid parental leave

Employee training programs

Stock Purchase Plan

Job summary

Shore United Bank in Felton, DE is seeking a Commercial Services Specialist to support commercial treasury and cash management products, ensuring seamless service delivery for business customers.

You will implement services, assist sales teams, train customers, and maintain accurate documentation while upholding regulatory and risk management standards. This is a full-time on-site role at the Felton branch.

Qualifications

• High school diploma or GED is required.
• At least 1 year of excellent customer service experience in a fast-paced environment.
• Ability to manage multiple priorities daily in a banking context.
• Strong communication skills are essential for customer interactions and team collaboration.
• Knowledge of banking products and services is desirable but not required.

Responsibilities

• Assists sales team to generate fee income by supporting treasury/cash management products for new and existing customers.
• Provides treasury/cash management services and supports bank sales personnel during client discussions and on-site demonstrations.
• Implements services for customers and handles service requests, researching and following up on issues.
• Provides customer training for treasury/cash management products.
• Maintains strong audit logs and complete documentation of actions.
• Complies with regulatory training (e.g., BSA, CRA, ECOA) and supports risk management policies and procedures.
• Upholds the bank's core values through actions and decisions.

Skills

Customer service

Communication skills

Multi-tasking

Banking product knowledge

Education

High school diploma/GED

Job description

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is hiring a full-time Commercial Services Specialist to join our team. The Commercial Services Specialist is responsible for supporting the delivery, implementation, and ongoing servicing of commercial treasury and cash management products that help business customers manage their banking and payment needs. This role serves as a key operational and client support partner, working closely with Commercial Services Officers, sales teams, customers, and internal departments to ensure a seamless customer experience and effective product utilization. By facilitating service implementation, resolving issues, and maintaining accurate documentation and compliance standards, the position helps drive customer satisfaction, operational efficiency, and fee income growth. As a customer-facing operational support role, the Commercial Services Specialist contributes to the successful execution of the Bank's commercial services strategy and overall business objectives.

What You'll Do:

A detailed list of job duties includes (but is not limited to):

• Assists sales team to generate fee income in support of individual and bank goals by providing needed support regarding treasury/cash management products and services to new and existing customers.
• Provides treasury/cash management services product and service support to commercial bank customers. Assists bank sales personnel with client discussions and on-site demonstrations involving treasury/cash management product and service selection if needed.
• Implements services for customers, handles customers' requests for service and identifies customer issues that require research and follow through.
• Provides customer training for treasury/cash management products.
• Maintain strong audit practices, logs of tasks performed including implementations and calls, and complete documentation of actions.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence.
• Consistently demonstrates the Company's core values and principles through behaviors, actions, and decisions.

Location:

Felton Branch - 120 W. Main St.,Felton, DE 19943

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday.

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience successfully providing excellent customer service in a fast-paced environment.
• Ability to manage multiple priorities daily
• Ability to work in a fast-paced environment
• Strong communication skills
• Strong knowledge of bank products and services desired, but not required.

Compensation:

• The pay range for this position is $21.00 to $26.50 hourly. Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family- and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, company paid short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Education Assistance
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Employment offers are contingent upon the successful completion of a pre-employment screening, which includes a background check, credit check, verification of employment history, and any other screenings required for the position.

Shore United Bank is an affirmative action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.