Commercial Service Technician

Hotwire Communications; Town of Highland (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare/Dental/Vision plans

401K with company match

Paid vacation, sick time, and holidays

Paid volunteer time

Paid parental leave

Hotwire service discounts

Employee referral bonuses

Entertainment discounts

Job summary

Hotwire Communications is seeking a Commercial Service Technician in New York to install, maintain and repair telecom/video/data systems on commercial and residential properties. You will work with fiber, IP delivery, and security components while following building plans and safety procedures.

Senior-level technician responsibilities include leading lower-level staff, diagnosing complex issues, and ensuring service quality across FTTH deployments and home networking.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Must have active and clean, non-restrictive state driver's license.
• Tech Level III or IV required for commercial environments.
• Minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet.

Responsibilities

• Install, maintain, or repair technology related systems, alarm devices, and related equipment on commercial and residential properties.
• Mount and fasten control panels, sensors, cameras, and wiring to connect components.
• Install, maintain and test data cable, wiring and security hardware.
• Inspect sites and study plans to determine materials and procedures.
• Troubleshoot hardware, software, and basic network issues for end-users.
• Proficient installation of fiber optic and IP delivery theory with test equipment.

Skills

IPTV/VOIP

Networking

Fiber troubleshooting

Wireless networking

Electrical installation

Mentoring

Education

High School Diploma

Associate's degree in Internet Technologies or Engineering

Tools

Butt-sets

Signal meters

Power meter

Test equipment

Cable testing

Job description

The Commercial Service Technician is a senior level technician with advanced technical skills. With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting.

RESPONSIBILITIES:

• Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
• Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
• Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
• Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
• Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network.
• Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
• Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
• Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
• Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
• Identifies, evaluates and resolve residential and commercial service affecting issues from the OLT to on premise devices.
• Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi‑Fi and home networking.
• Troubleshoot and resolve service failures related to computer hardware, software and internet.
• Compliant with safety procedures and requirements.
• Completes all other tasks and responsibilities, which may be reasonably required by supervisor.

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Tech Level III or Level IV required. Tech must be able to work in the commercial environment
• Must have minimum of 5 years’ experience installing, testing and troubleshooting cable, phone and internet
• Knowledge in various telecommunications systems and practices
• Must have Fiber Optic Cabling experience
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.