Service Technician

Hotwire Communications Ltd; Hilton Head Island (SC); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare plan

401K plan

Paid vacation and sick time

Volunteer time off

Parental leave

Service discounts for employees

Referral bonuses

Entertainment discounts

Descripción de la vacante

Hotwire Communications Ltd is seeking a Service Technician to perform quality installation practices, including upgrades, disconnects, and troubleshooting of all services (IP, RF video, voice, internet). The role covers fiber optic troubleshooting and configuring customer equipment, with on-field responsibilities and on-call availability.

Responsibilities include reconnects, disconnections, changes of service, and testing of drop wires; familiarity with CAT5/6, routers, Wi‑Fi, and LAN/IP

Formación

• Installing, testing and troubleshooting cable, phone and internet.
• Fiber optic cabling experience required.
• Ability to work with hand and power tools.

Responsabilidades

• Perform reconnects, disconnects, and changes of service per procedures and safety rules.
• Troubleshoot fiber optics (1310/1490/1550 nm).
• Configure routers, access points, bridges and Wi‑Fi.
• Troubleshoot IP and LAN issues from demarc to customer premises.
• Install CAT5/CAT6 drop wires and connectors.
• Troubleshoot IP connectivity and end-user devices.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call rotation.
• Other duties as assigned.

Conocimientos

Fiber Optic Cabling

Troubleshooting

Networking concepts

Driver's license

Educación

High School Diploma

Associate degree in Internet Technologies or Engineering

Herramientas

CAT5/CAT6 cabling

Fiber testing equipment

LAN testing tools

Descripción del empleo

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV.

RESPONSIBILITIES:

• Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.
• Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.
• Administer router, access point, Bridge and Wi-Fi processes.
• Perform troubleshooting and solution methodologies for IP and LAN.
• Install all types of CAT5/CAT6 drop wire.
• Install connectors on CAT5/CAT6 drop wire.
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Identify fiber connectors and color code.
• Configure customer PCs for successful internet operation.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must have minimum of 5 years' experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver's license in State where hired.
• Must be comfortable working on a ladder and all heights
• High School Diploma or equivalent required, Associates Degree in Internet Technologies or Engineering is preferred
• Cisco Certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.