Service Supervisor

Dhpace; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Paid time off & holidays

Life insurance

Disability coverage

401(k) with match

HSA / FSA

Job summary

DH Pace Company is seeking a Service Supervisor for the Olathe, KS office to coordinate field technicians and ensure customer satisfaction in a fast-paced environment.

Ideal candidates will have 1–3 years of management experience, strong communication skills, and a valid driver’s license. The role emphasizes leadership, staff development, and adherence to company policies.

Qualifications

• Proven ability to implement process improvements.
• Excellent communication and organizational skills with mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company in a professional manner.
• Minimum of 1–3 years of management or leadership experience.
• Must possess valid driver’s license.

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development.
• Ensure workforce is efficiently managed to minimize negative labor variants.
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies.
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment.
• Other responsibilities as assigned.

Skills

Leadership

Customer communication

Staff development

Staff scheduling

Driver’s license

Operations management

Job description

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Service Supervisor – Olathe, KS

Our Overhead Door Company of Kansas City™, a DH Pace Company, Inc., is looking to hire a Service Supervisor in our Olathe, KS office. This individual will effectively coordinate field employees to provide service to the customer’s satisfaction. If you enjoy working in a fast‑paced environment, can work well with external and internal customers, and be a forward thinker, apply now!

Responsibilities

• Effectively manage the performance of technicians by establishing and enforcing customer service standards and expectations.
• Efficiently manage, provide leadership for, and develop staff for future advancement through effective communication, coaching, training and development.
• Ensure workforce is efficiently managed to minimize negative labor variants.
• Determine staffing levels and ensure compliance with company hiring, counseling/discipline, and termination policies.
• Ensure accurate work orders and picking lists to the warehouse for inventory pulling and manage WIP inventory and returns from job site to minimize inventory investment.
• Other responsibilities as assigned.

Qualifications

• Proven ability to implement process improvements.
• Must have excellent communication and organizational skills and a good mechanical and mathematical aptitude.
• Ability to effectively communicate with the customer and represent the company in a professional manner.
• Minimum of 1–3 years of management or leadership experience.
• Must possess valid driver’s license.

What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.
• Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)