Senior Client Service Manager - Commercial Lines

Arthur J. Gallagher & Co. (AJG); Northern (KY); Hybrid; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher seeks a Senior Client Service Manager to lead client success initiatives within our Commercial team. You will work with senior leaders, clients, and colleagues to deliver tailored solutions, mentor team members, and drive high-value service delivery.

Eligible candidates will bring 5+ years in client service or claims management, a Property and Casualty license, and proficiency in Microsoft Office. A collaborative, adaptable, and results-driven mindset is essential.

Qualifications

• Bachelor's degree required; or GED with 10+ years of client service/claims experience.

Responsibilities

• Lead renewal process and strategy for complex accounts, overseeing client information gathering and needs analysis.

Skills

Relationship building

Adaptability

Team collaboration

Client service excellence

Education

Bachelor's degree

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher,we’relooking for a Senior Client Service Manager to join our Commercial team. In this role,you’lllead efforts to deliver exceptional service and innovative insurance solutions to our clients.You’llwork closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career.

How you'll make an impact

You’lltake on a leadership role in driving client success and team performance. From managing complex renewals toidentifyinggrowth opportunities,you’llensure clients receive tailored solutions that meet their needs.You’llalso play a key role in mentoring team members and fostering a culture of collaboration and excellence.

Here’swhatyou’lldo:

• Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and helping delivertimely, tailored solutions.
• Identifygaps in coverage, review claims, secure existingbusiness, and drive the sale ofadditionalservices and lines of coverage.
• Build andmaintainstrong relationships with clients and carrier partners throughtimelyresponses and strong customer service, ensuring trust and satisfaction.
• Providestrategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations andmaintainhigh service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

About You

Here’swhatyou’llbring to the role:

• Bachelor's degree with a minimum of 5+ years of client service and/or claims management experience, or a High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiencyin Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Desired:

• At least 1+ year of supervisory experience

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Job ID: 2026-59043

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)