Commercial Service Manager / Dispatcher

Boulevard Tire Center; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

401k

Advancement opportunities

Job summary

Boulevard Tire Center in Miami, FL is seeking a Service Manager / Dispatcher to lead service calls, coordinate deliveries, and drive customer service in a fast-paced tire service operation.

The role requires at least 1 year of management experience, a Florida driver’s license, and the ability to pass a background check and drug screening. The position includes earning potential and benefits with opportunities for advancement.

Qualifications

• 1+ year in a management role in a service/retail environment.
• Valid Florida driver’s license or ability to obtain one.
• Pass a background check and pre-employment drug screen.

Responsibilities

• Handle service calls and log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order for service calls or deliveries with accurate merchandise and warehouse status.

Skills

Service management

Dispatcher duties

Customer service

Sales

Tools

Dispatch software

Phone system

Job description

Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Service Manager / Dispatcher in our Miami, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers including a full line of commercial tires for trucks and farm/industrial equipment, along with a full array of commercial, passenger and light truck services. Our ideal candidate will be able to effectively and efficiently handle all service calls and drive customer service in a fast paced environment.

Essential Functions

• Handle service calls and properly log them on the dispatch sheet.
• Handle phone sales and walk-in customers.
• Create a work order on all merchandise for service calls or deliveries, ensuring when merchandise pulled from the warehouse and a work order is created.

Other Duties

• Ability and flexibility to perform other duties as assigned by Manager.
• Ability and flexibility to work on Saturdays.

Knowledge, Skills And Abilities

• Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of vehicle systems.
• Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators.
• Strong service sales, and customer service skills.

Job Requirements

• Minimum 1 year of management experience
• Possess valid Florida driver's license or ability to obtain a Florida driver's license
• Must pass a background check and pre-employment drug screen

We offer an excellent earning potential, benefit package including paid vacation and 401k along with opportunity for advancement.

EOE/DFW