Commercial Service Dispatcher

HB McClure Company; Belleview (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in plumbing and HVAC services is seeking a Dispatcher for its commercial service division. The role requires exceptional organizational skills and the ability to manage schedules efficiently. Key responsibilities include dispatching technicians, maintaining communication with clients, and preparing cost estimates for projects. This position offers a structured Monday to Friday schedule with the opportunity to work within a supportive, dynamic environment.

Qualifications

• Experience in dispatching plumbing and HVAC.
• Ability to manage multiple tasks simultaneously.
• Strong written and verbal communication skills.

Responsibilities

• Dispatching and scheduling multiple technicians' daily schedules.
• Serve as the primary point of contact for account managers and client inquiries.
• Maintain organized records of work requests and charges.

Skills

Communication

Organizational Skills

Time Management

Detail Orientation

Customer Relationship Management

Administrative Procedures

Tools

Service Titan

BuildOps

Job description

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Nash Plumbing and Mechanical LLC, an employee-owned company, has been in business for over 50 years and is seekinga Dispatcher for our commercial service division.

Essential Functions:

• Dispatching and Scheduling of multiple Technicians' daily schedules (experience in dispatching plumbing and HVAC is required)
• Manage incoming calls
• Experience with Service Titan or BuildOps dispatching software or similar
• Checking Technicians in/out of jobs
• Serve as the primary point of contact for Account Managers and client inquiries
• Communicate clearly and promptly with Account Managers, Clients, and Technicians via phone and email
• Maintain organized records of work requests, customer requests, completed work requests, and charges for work performed
• Prepare and submit detailed cost estimates for plumbing & HVAC projects, ensuring all aspects are covered.
• Relay messages accurately and efficiently
• Have exceptional organizational skills, can pay attention to the details, and manage time wisely

Requirements

• Experience in a fast-paced environment
• Experience in building and maintaining long-term client relationships
• Excellent written and verbal communication skills
• Proficient in Administrative and clerical procedures
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to receive and send emails promptly
• Strong attention to detail, reliable, honest, and trustworthy
• Positive attitude with a high level of motivation and initiative
• Ability to work independently and as part of a team

Schedule:

• Monday to Friday 8 AM to 5 PM (typically, but may vary)