Lab Dispatcher - Remote: 2nd Shift 1pm-930pm ET / Tue-Sat (40 hours)

TridentCare; United States; Remote; USD 30,000 - 45,000; Full time

Job summary

A leading healthcare services provider in the United States is seeking a Dispatcher. The role involves efficiently dispatching orders to technicians and coordinating communication with facilities. Successful candidates will demonstrate strong communication skills, attention to detail, and proficiency in Microsoft Office within a fast-paced call center environment.

Qualifications

• High School Graduate or GED required.
• Proficient to expert in Microsoft Office.
• Ability to communicate clearly in a call center environment.

Responsibilities

• Dispatch orders for services to field personnel within 15 minutes.
• Ensure received orders are confirmed by technicians.
• Assist with inbound Customer Service calls as needed.

Skills

Communication

Detail Oriented

Team Player

Education

High School Graduate or GED

Tools

Microsoft Office

Job description

Company: TridentCare

Dispatcher Essential Duties and Responsibilities:

Dispatches all orders for services to field service personnel within fifteen (15) minutes of order entry.

1. Properly documents changes to orders requested by facility and/or ordering physician.

2. Coordinates estimated time of arrival (ETA) with appropriate technician and facility, upon request.

3. Ensures dispatched orders are confirmed as received by technicians.

4. Contacts facilities when scheduling or re-scheduling is necessary for any reason.

5. Coordinates reassignment of orders to different technicians when necessary.

6. Assists with inbound Customer Service calls as needed or directed.

Dispatcher Qualifications:

1.High School Graduate or GED.

2.Proficient to expert use of Microsoft Office software.

3.Ability to communicate clearly, both in listening and confirming the message received, and in relaying clearly all necessary information to ensure effective response.

4.Ability to focus on the task at-hand in a busy, call center environment

Work-From-Home Requirements:

1. Must have private workspace, free from external sounds and distractions. Must meet safety checklist requirements.

2. Must have high speed internet connection to support VoIP communications. Fiber or Cable is recommended. DSL and Satellite connections are not recommended.

3. Must successfully pass Trident Care's Network Performance Test. Must have access to a PC that can run this test. (Not Chromebook).

#MBX

Qualifications Education

Required

High School

Behaviors

Required

Dedicated : Devoted to a task or purpose with loyalty or integrity

Team Player : Works well as a member of a group

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter : Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.