Commercial Service Coordinator

Bone Dry Roofing; Indianapolis (IN); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Company Paid Life Insurance

401K Plan with Company Match

PTO, Vacation & Paid holidays

Weekly Pay

Career advancement

On-site gym and shower access

Job summary

Bone Dry Roofing is hiring a Commercial Service Coordinator to handle customer communications for commercial repairs and residential low-slope projects. You will keep clients updated on progress, timelines, and invoicing, while building strong relationships and improving service processes.

The role emphasizes organized communication, service excellence, and cross‑functional collaboration with Service Managers and internal teams. Knowledge of Jobba and Acumatica is a plus.

Qualifications

• 1-2 years of customer service experience preferred.
• High School diploma or GED required.
• Valid driver's license required.
• Must pass background check and pre-employment drug screen.

Responsibilities

• Manage intake of service requests from service customers.
• Develop and maintain positive relationships with customers.
• Coordinate schedules with Service Managers to ensure projects are scheduled promptly.
• Communicate scheduling updates to customers throughout the project lifecycle.
• Identify and develop process improvements as we grow nationally.

Skills

customer service

communication

organization

multi-tasking

relationship building

attention to detail

Education

High School diploma or GED

Tools

Jobba

Acumatica

Job description

About Bone Dry Roofing

Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top-notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Commercial Service Coordinator to join our growing family.

Benefits & Compensation

• Compensation of $20 to $22/hour range commensurate with experience and eligible for bonus incentive
• Medical, Dental, and Vision Insurance plans available to full-time employees
• Company Paid Life, & Short-Term Disability Insurance
• 401K Plan with Company Match
• PTO, Vacation & Paid holidays
• Weekly Pay
• Opportunities for career advancement and skill development
• Free access to on-site gym and shower

Job Overview

The Commercial Service Coordinator is responsible for customer communications to our commercial repair and residential low-slope customers. This is a key role to ensure customers are up to date on where their project stands and we're meeting expectations on time frames and invoicing. This role is ideal for an organized communicator with a passion for developing relationships, improving processes, and delivering exceptional customer service.

Responsibilities

• Manage intake of service requests from service customers
• Develop and maintain positive relationships with customers
• Coordinate schedules with Service Managers to ensure projects are being scheduled promptly
• Communicate scheduling updates proactively to customers throughout the project lifecycleIdentify and develop process improvements as we look to grow our service division nationally
• Assist in the invoicing process in Jobba and Acumatica
• Manage accounts receivable (AR) for our service and residential low-slope customers
• Participate in quarterly service review meetings with our service clients
• Coordinate with internal departments to support smooth roofing service operations

Requirements

• 1-2 years of customer service experience preferred
• High School diploma or GED required
• Valid driver's license required
• Must pass background check and pre-employment drug screen
• Strong communication skills and proven ability to build client relationships effectively
• Ability to multi-task and prioritize tasks in a fast-paced environment
• Willingness to work long hours during the busy season
• Strong organizational skills with experience or ability to learn industry software (Jobba and Acumatica)

Work Environment

This position primarily involves working in an office environment with frequent digital and phone communication. Must be able to manage multiple administrative priorities simultaneously.

Driving

• Must possess a valid driver's license and maintain an acceptable driving record that meets company and insurance requirements.

Why Join Bone Dry Roofing

• A chance to make a measurable impact at a nationally growing, family-owned company.
• Collaborative and supportive team environment.
• Competitive compensation, benefits, and professional growth opportunities.

At Bone Dry - We build more than roofs. We build careers! Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today.

To apply, complete our quick 3-minute application. Our team will review your application within 24-48 hours.

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact [e-mail], and a representative will be in touch.