Commercial Service Account Manager - New Jersey

Carrier Global Corporation; South Brunswick (NJ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in sustainable building solutions is seeking a Commercial Service Account Manager based in New Jersey. The ideal candidate will play a pivotal role in selling HVAC services, managing customer accounts, and ensuring customer satisfaction. Responsibilities include developing customer relationships and understanding their needs to drive service agreements and projects. This position demands strong sales, negotiation skills, and teamwork in a dynamic environment.

Qualifications

• 2+ years of experience selling within the HVAC industry.
• Ability to lift/carry 20 lbs, climb ladders/stairs.
• Must be able to pass a MVR background check.

Responsibilities

• Sell the full portfolio of Carrier HVAC Service products.
• Create and maintain Sales Territory and Account plans.
• Utilize CRM to manage customer interactions and pipeline.

Skills

Sales skills

Customer service

Technical environment proficiency

Presentation skills

Negotiation skills

Education

High School Diploma/GED

Job description

Country:

United States of America

Location:

CAN16: CCS-Jamesburg, 1095 Cranbury South River Road, South Brunswick, Jamesburg, NJ, 08831 USA

Commercial Service Account Manager

Ideal candidate will be located in New Jersey

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC portfolio. We make modern life possible by delivering safer, smarter, and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

As the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Required Qualifications

• High School Diploma/ GED
• 2+ Years of experience selling within the HVAC industry.
• Must be able lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.
• Ability to pass a MVR background check.

Preferred Qualifications:

• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end user customer
• Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities

#LI-Hybrid

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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