Commercial Service Account Manager - Connecticut

Carrier Corp; Wallingford (CT); Hybrid; USD 74,000 - 131,000; Full time

Job summary

An established industry player is seeking a Commercial Service Account Manager to drive service agreements and modernization projects. This role requires exceptional relationship-building and customer service skills, as you will work closely with cross-functional teams to meet customer needs. You will be responsible for selling a comprehensive portfolio of HVAC services while ensuring customer satisfaction and achieving sales targets. Join a forward-thinking company that values innovation and teamwork, where your contributions will significantly impact customer operations and satisfaction. If you thrive in a dynamic environment and are passionate about sales, this opportunity is perfect for you.

Qualifications

• 2+ years of Commercial HVAC Sales Experience required.
• High School Diploma/GED is mandatory.

Responsibilities

• Sell Carrier HVAC Service products and solutions to customers.
• Maintain Sales Territory and Account plans, and develop customer relationships.
• Utilize CRM to manage customer interactions and opportunity pipeline.

Skills

Customer Service Skills

Sales Skills

Negotiation Skills

Time Management

Organizational Skills

Education

High School Diploma/GED

Tools

Microsoft-based Software

CRM Software

Job description

Commercial Service Account Manager - Connecticut

Commercial Service Account Manager - Connecticut

Apply locations CAC38: CCS-Wallingford, CT 23-28 Village Lane Street, Wallingford, CT, 06492 USA

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: 30178215

Country: United States of America

Location: CAC38: CCS-Wallingford, CT 23-28 Village Lane Street, Wallingford, CT, 06492 USA

Commercial Service Account Manager - CT

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. We continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements and quick turn projects to keep our customers operating effectively, as well as pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit for you if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those adept at assessing and understanding both the immediate and future needs of customers.

Job Responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e., service agreements, repairs, and modernizations).
• Create and maintain Sales Territory and Account plans where necessary.
• Present at customer seminars to develop new and existing customer relationships and opportunities.
• Promote Carrier value proposition linking customer objectives to Carrier solutions.
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
• Attract new customers and build share value with existing customers.
• Seek out and access new service agreement opportunities with both existing and new customers.
• Respond to repair opportunities.
• Establish and build credibility with knowledge of Carrier products/solutions.
• Develop and sustain customer relationships.
• Clearly articulate the value of Carrier’s offerings and how they map to customer needs.
• Detect the customer’s buying stage and adjust selling accordingly.
• Demonstrate effective presentation and communication skills.
• Prioritize on best opportunities.
• Respond to customer requirements in a timely manner.
• Gain bookings/orders in a timely manner.
• Consistently achieve sales metrics and annual targets.
• Negotiate service agreement renewals when required.

Required Qualifications:

• High School Diploma/GED.
• 2+ years of Commercial HVAC Sales Experience.
• Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.

Preferred Qualifications:

• Comfortable operating in a technical environment utilizing Microsoft-based software.
• Outstanding sales/negotiation skills and goal-oriented with strong time management and organizational skills.
• Strong written, verbal, and presentation skills to effectively develop expectations and relationships with internal and external customers.
• Ability to sell directly to end-user customers.
• Previous experience in selling service agreements.
• Ability to introduce others to cross-sell and upsell within their customer base.
• Ability to work in a highly team-oriented and dynamic environment.
• Self-motivated and able to manage multiple projects and responsibilities.

#LI-Hybrid

RSRCAR

Pay Range: $74,181 - $130,206 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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At Carrier, we make modern life possible by delivering groundbreaking systems and services that help homes, buildings, and shipping become safer, smarter, and more sustainable. We exceed the expectations of our customers by anticipating industry trends and working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping, and HVAC technology.