Commercial Senior Service Technician

Allied Universal; Fort Lauderdale (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Field Security Service Technician to join their dynamic team. This role is crucial in servicing and maintaining cutting-edge access control and IP-based video systems. You'll utilize your expertise to troubleshoot and repair a variety of electronic security equipment, ensuring compliance with industry standards. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional communication skills and a proactive approach. Enjoy a rewarding career with competitive benefits, including a company vehicle and comprehensive insurance plans, while contributing to a mission-driven organization.

Benefits

Company Vehicle

Gas Card

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Participation

Paid Holidays

Vacation Time

Qualifications

• 5+ years of field experience in electronic security systems.
• Strong troubleshooting skills and mechanical/electronic aptitude.

Responsibilities

• Service, maintain, and troubleshoot access control and video systems.
• Drive to client sites for repairs and diagnostics.

Skills

Troubleshooting Skills

Effective Communication

Mechanical/Electronic Aptitude

Windows Operating Systems

IT Network Topology

Education

High School Diploma

Vocational School

Tools

CCTV Testing Devices

Analog and Digital Test Equipment

Hand and Power Tools

Job description

Military veterans are encouraged to apply! Electronic Technicians and/or those with a System background.

Position Overview :

The Senior Field Security Service Technician will play a pivotal role in servicing, maintaining, repairing, and troubleshooting/diagnostics on access control equipment and IP-based video systems. This includes tasks such as working with electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems. The ideal candidate will demonstrate exceptional skill, productivity, and adherence to Allied Universal Technology Services' (AUTS) core values at all times.

1. Drive to commercial client sites with a company-issued vehicle to perform service, repair, troubleshoot, and detect issues with access control equipment and IP-based video security systems.
2. Work with equipment including: electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems, and intercom systems.
3. Troubleshoot system installations to identify issues and apply effective resolutions in accordance with company installation standards; repair physical security systems as needed to ensure operability and compliance with applicable building codes.
4. Use all necessary documentation for tracking service-related issues.
5. Demonstrate knowledge and skill in the safe use of hand and power tools, analog and digital test equipment, and CCTV testing devices.
6. Read and understand electrical schematics, CAD drawings, and related documents for low-voltage applications.
7. Establish and maintain effective working relationships with internal and external customers.
8. Provide remote diagnostic support via phone and online.
9. Fulfill additional duties as assigned by leadership.

Qualifications :

1. Effective verbal and written communication skills for interacting with customers.
2. Ability to work independently or as part of a team.
3. Capability to meet deadlines and work efficiently in a fast-paced environment with minimal supervision.
4. Understanding of Windows operating systems and IT network topology.
5. Proactive, skilled, and maintain performance aligned with AUTS core values.

Requirements :

1. Valid State driver's license.
2. Ability to lift up to 50 lbs and work on ladders up to 16 feet high.
3. Availability for scheduled on-call duties to respond to emergency service calls.
4. High school diploma, vocational school, or equivalent.
5. At least 5 years of field experience in the electronic security system industry (access control, video management, intrusion detection, etc.).
6. Strong troubleshooting skills and mechanical/electronic aptitude.
7. Experience with systems such as Software House, Lenel, AMAG, S2, Genetec, Brivo, Milestone, Exacq, Axis, Bosch, and others is preferred.

Benefits :

1. Company vehicle and gas card.
2. Medical, dental, vision, life, AD&D, and disability insurance.
3. Participation in the company’s 401(k) or Supplemental Income Plan, subject to eligibility.
4. Eight paid holidays, five sick days, and four personal days annually.
5. Vacation time accrued at 3.08 hours biweekly; unused vacation paid only where legally required.