Commercial Sales & Service Lead

AutoZone, Inc.; New Britain (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

AutoZone, Inc. seeks a Commercial Specialist to drive WOW! customer service, support commercial sales, and coordinate order fulfillment and delivery. You’ll blend customer service, sales support, and logistics to ensure smooth operations and growth within the department.

The role emphasizes accurate billing, on-time deliveries, and proactive account management, with opportunities to lead in the manager's absence and to advance within the commercial team.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through inbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

multitasking

Billing processes

Delivery coordination

Safety compliance

Job description

AutoZone, Inc. seeks a Commercial Specialist to drive WOW! customer service, support commercial sales, and coordinate order fulfillment and delivery. You’ll blend customer service, sales support, and logistics to ensure smooth operations and growth within the department.

The role emphasizes accurate billing, on-time deliveries, and proactive account management, with opportunities to lead in the manager's absence and to advance within the commercial team.