Automotive Commercial Sales & Service Lead

AutoZone; San Antonio (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

AutoZone seeks a Commercial Specialist to drive WOW customer service, grow commercial sales, and ensure smooth order fulfillment and delivery. This role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

You will assist commercial customers with product selection and orders, maintain billing accuracy, and conduct account visits to strengthen relationships and service quality.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.
• Previous experience in commercial sales or automotive retail.
• Knowledge of AutoZone systems and procedures.
• Experience managing or supporting a team.
• Strong organizational and problem-solving skills.
• Exceptional Communication: Strong people skills and effective communication in both Spanish and English.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business via inbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multi-tasking

Billing knowledge

Inventory management

Delivery processes

Safety compliance

Spanish-English bilingual

Tools

AutoZone systems

Delivery tracking system

Job description

AutoZone seeks a Commercial Specialist to drive WOW customer service, grow commercial sales, and ensure smooth order fulfillment and delivery. This role blends customer service, sales support, and logistics coordination, with opportunities to lead and grow within the department.

You will assist commercial customers with product selection and orders, maintain billing accuracy, and conduct account visits to strengthen relationships and service quality.