Commercial Sales & Service Lead

AutoZone; Town of Potsdam (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

AutoZone is seeking a Commercial Specialist to support commercial sales and service operations, driving WOW! customer service, increasing sales, and ensuring smooth order fulfillment and delivery.

The role combines customer service, sales support, and logistics coordination with opportunities to lead and grow within the department. The position emphasizes strong communication, relationship-building with commercial customers, and knowledge of AutoZone systems and procedures.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Multitasking

Billing & delivery processes

Safety compliance

Driving license

Job description

AutoZone is seeking a Commercial Specialist to support commercial sales and service operations, driving WOW! customer service, increasing sales, and ensuring smooth order fulfillment and delivery.

The role combines customer service, sales support, and logistics coordination with opportunities to lead and grow within the department. The position emphasizes strong communication, relationship-building with commercial customers, and knowledge of AutoZone systems and procedures.