Commercial Sales & Service Lead

AutoZone; Erlanger (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

AutoZone is seeking a Commercial Specialist to support our commercial sales and service operations. You will drive WOW customer service, assist with product selections, order management, and ensure accurate billing and on-time deliveries.

You'll coordinate deliveries, monitor vehicle maintenance, manage battery consignments, and help lead the department in the manager's absence while promoting safety and compliance in a fast-paced environment. Bilingual in English/Spanish is a plus.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver's license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Delivery processes

Job description

AutoZone is seeking a Commercial Specialist to support our commercial sales and service operations. You will drive WOW customer service, assist with product selections, order management, and ensure accurate billing and on-time deliveries.

You'll coordinate deliveries, monitor vehicle maintenance, manage battery consignments, and help lead the department in the manager's absence while promoting safety and compliance in a fast-paced environment. Bilingual in English/Spanish is a plus.