Bilingual Commercial Sales & Service Lead

AutoZone; Indiana (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

AutoZone seeks a Commercial Specialist to drive WOW customer service, grow commercial sales, and ensure smooth order fulfillment and delivery. The role blends customer service, sales support, and logistics coordination, with opportunities to lead within the department.

You will assist commercial customers, manage orders and billing, and foster relationships through site visits and outreach while upholding safety and policy standards. Bilingual English/Spanish communication is a plus.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through inbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing processes

Inventory management

Delivery coordination

Team leadership

Spanish and English communication

Job description

AutoZone seeks a Commercial Specialist to drive WOW customer service, grow commercial sales, and ensure smooth order fulfillment and delivery. The role blends customer service, sales support, and logistics coordination, with opportunities to lead within the department.

You will assist commercial customers, manage orders and billing, and foster relationships through site visits and outreach while upholding safety and policy standards. Bilingual English/Spanish communication is a plus.