Commercial Sales & Project Operations Specialist

Creative Technology; United States; On-site; USD 130,000 - 150,000; Full time

Job summary

Creative Technology supports some of the world’s most exciting live events, broadcasts, and productions. A Commercial Sales and Support professional helps ensure projects are financially sound and delivered from start to finish, acting as the link between Sales, Account Management, Project Management, Operations, and Finance.

The role focuses on setting up customers, contracts, POs, and billing, with a strong emphasis on accuracy and timely invoicing to protect profitability.

Qualifications

• Three years of experience in sales operations, commercial operations, project administration, finance support, or related business function.
• Experience supporting project-based environments and cross-functional teams.
• Proficiency with Microsoft Office applications, particularly Excel.

Responsibilities

• Maintain accurate customer, project, pipeline, and forecasting data within CRM, ERP, and financial systems.
• Support Sales and Account Management with project setup, customer onboarding, quotes, and commercial documentation.
• Review and manage customer contracts, purchase orders, vendor registrations, and project-related documentation.
• Coordinate project setup activities to ensure customer requirements and billing information are captured accurately.
• Manage scope changes and support change order documentation throughout the project lifecycle.
• Review completed project files and ensure documentation is complete prior to invoicing.
• Partner with Finance to support timely and accurate customer billing.
• Monitor project financials, identify variances, and help protect profitability.
• Assist with billing discrepancies, PO issues, and customer payment concerns.
• Generate reports related to project profitability, revenue forecasting, billing status, and performance.
• Support process improvements for data accuracy and cross-department communication.
• Collaborate with Sales, Operations, Project Management, and Finance for successful execution.

Skills

Organizational skills

Attention to detail

Cross-functional collaboration

Analytical problem solving

Effective communication

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Excel

Job description

Creative Technology supports some of the world’s most exciting live events, broadcasts, and productions. A Commercial Sales and Support professional helps ensure projects are financially sound and delivered from start to finish, acting as the link between Sales, Account Management, Project Management, Operations, and Finance.

The role focuses on setting up customers, contracts, POs, and billing, with a strong emphasis on accuracy and timely invoicing to protect profitability.