Commercial Sales Manager

ForceBrands; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Unknown client in the United States seeks a senior commercial leader to build long-term relationships with industrial customers and develop opportunities across international markets. The role focuses on profitability, customer satisfaction, and cross-functional collaboration across Commercial, Marketing, R&D, Operations, Finance, and Logistics.

The successful candidate will manage existing accounts, lead a commercial team, and coordinate with internal stakeholders to align customer plans with

Qualifications

• Minimum 8 years of commercial experience managing industrial clients in food/ingredients/B2B markets.
• Experience in international markets including export-related dynamics and customer loyalty.
• Proven track record developing and managing key accounts and identifying new business opportunities.

Responsibilities

• Develop commercial opportunities with current customers through annual reviews and aligned pipelines.
• Lead end-to-end commercial management of existing customers to achieve budgets and generate incremental sales.
• Coordinate new product development projects with internal teams.
• Lead and develop the commercial team and support executives in account management and pipeline execution.
• Drive customer loyalty plans with Marketing aligned to needs and priorities.
• Monitor monthly sales, margins, profitability, and financial closing reports; take action to protect profitability.
• Follow up on customer portfolio and accounts receivable monthly.
• Manage CRM strategy, customer plans, and project administration to ensure execution and visibility.
• Ensure smooth transition and reception of new accounts from New Business team.

Skills

Commercial leadership

Key account management

Strategic planning

Cross-functional collaboration

Customer relationship management

Education

Bachelor’s degree in International Business or related field

Postgraduate studies in related areas

Job description

This is not a role with ForceBrands. Our client is a high-growth ingredient manufacturer, building out their US presence and sales team.

Role Purpose

Build long-term relationships with customers to develop new business opportunities, ensuring achievement of sales, profitability, and customer satisfaction goals.

Role Scope

This is a senior commercial leadership role focused on industrial clients and international markets.

The position is responsible for customer relationship management, development of business opportunities with current customers, profitability follow-up, commercial execution, CRM discipline, and leadership of the commercial team. The role requires the ability to connect customer needs with internal capabilities across Commercial, Marketing, R&D, Operations, Finance, Export/Logistics, and other key areas.

Key Responsibilities

• Develop commercial opportunities with current customers through annual business reviews and alignment of customer sales pipelines with company pipelines.
• Lead the end-to-end commercial management of existing customers to ensure budget achievement and generate incremental sales.
• Manage new product development projects with customers, coordinating internally with the required areas.
• Lead and develop the commercial team, supporting commercial executives and strengthening performance across accounts.
• Facilitate customer loyalty plans together with Marketing, aligned with customer needs and business priorities.
• Monitor monthly sales, margins, profitability, and financial closing reports with the commercial team, taking action when required to protect budgeted profitability.
• Follow up on customer portfolio and accounts receivable on a monthly basis.
• Manage CRM strategy, customer plans, and project administration to guarantee execution and visibility.
• Ensure a smooth transition and reception of new accounts delivered by the New Business team.

Required Experience

• Minimum 8 years of commercial experience managing industrial clients, preferably in food, ingredients, cocoa, chocolate, semi-finished products, or related B2B markets.
• Experience in international markets, including commercial management, export-related business dynamics, and customer loyalty/fidelization.
• Proven experience developing and managing key accounts, strengthening customer relationships, and identifying new business opportunities.
• Experience coordinating projects with different internal areas and ensuring cross-functional follow-up.
• Experience leading commercial teams and supporting commercial executives in account management, pipeline, and execution.

Education

• Bachelor’s degree in International Business, Business Administration, Commercial Management, Marketing, Industrial Engineering, or related fields.
• Postgraduate studies are desirable in International Business, Strategic Management, Commercial Management, or related areas.