Commercial Manager

Van De Velde Packaging; Town of Belgium (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Van de Velde Packaging is seeking a Commercial Manager at group level to develop and govern commercial processes and analytics, reducing admin load and increasing time for customer interaction. You will support Sales, Marketing, Pricing, Operations, Finance and IT to drive standardized, high-impact ways of working.

Reporting to the CCO, you will own CRM governance, dashboards and KPI reporting, and lead continuous improvement across the commercial function to drive revenue and margin growth.

Qualifications

• Bachelor’s or Master’s degree with 5+ years in a commercial, sales operations or business support role.
• Experience with CRM systems, data analytics, reporting and process improvement.
• Strong analytical skills and stakeholder management.
• Hands-on mindset and drive for continuous improvement.

Responsibilities

• CRM & Data Management: governance, data quality, dashboards and reporting.
• Commercial Framework & Governance: develop and maintain processes, guidelines, roles and responsibilities.
• Contract & Commercial Governance: manage terms, supply agreements, templates and best practices.
• Sales Tools & Enablement: implement and optimize sales tools and templates.
• Forecasting & Planning: support forecasting, budgeting and performance reviews.
• Analytics & Reporting: create dashboards and KPI reporting; translate data into insights.
• Stakeholder Management: align Sales, Marketing, Pricing, Operations and Finance.
• Continuous Improvement: simplify, standardize and automate processes to boost productivity.

Skills

CRM governance

Data analytics

Reporting

Process improvement

Stakeholder management

Analytical mindset

Education

Bachelor's or Master's degree

Tools

CRM software

Job description

The Commercial Manager is on Group level responsible for developing, implementing and governing commercial processes, tools, standards, analytics and reporting across the organization. The role supports the commercial teams by reducing administrative workload, increasing commercial discipline and driving standardized ways of working. The ultimate objective is to maximize the time sales teams spend with customers and contribute to sustainable growth.

Reporting Line

Reports to: Chief Commercial Officer (CCO)

Key stakeholders: Sales, Marketing, Pricing, Operations, Finance, Customer Service and IT.

Key Responsibilities

• CRM & Data Management: ownership of CRM governance, data quality, user adoption, dashboards and reporting.
• Commercial Framework & Governance: develop and maintain commercial processes, sales guidelines, roles and responsibilities.
• Contract & Commercial Governance: manage T&Cs, supply agreements, contract templates and commercial best practices.
• Sales Tools & Enablement: implement and optimize sales tools, movement sheets, templates and commercial support tools.
• Forecasting & Planning: facilitate forecasting, budgeting and commercial performance reviews.
• Analytics & Reporting: develop dashboards, KPI reporting and management information; translate data into actionable insights and recommendations.
• Stakeholder Management: act as the link between Sales, Marketing, Pricing, Operations and Finance to ensure alignment.
• Continuous Improvement: simplify, standardize and automate processes to increase commercial productivity.

KPIs

• CRM data quality and usage
• Forecast accuracy
• Contract approval lead time
• Quality of management reporting
• Improvement in revenue, margin and commercial efficiency
• Increase in customer-facing time for sales teams

Profile

Bachelor’s or Master’s degree with at least 5 years of experience in a commercial, sales operations or business support role. Experience with CRM systems, data analytics, reporting and process improvement is essential. Strong analytical skills, stakeholder management and a hands-on mindset are required.

Van de Velde Packaging

Van de Velde Packaging assists customers with the development of the whole packaging process. From conception and design, to printing, die-cutting, folding and adhesion. The potential combinations for printing, forms and formats are effectively endless. We look forward to getting around the table with you to map out how your ideal packaging solution must look.