Commercial Route Supervisor: Lead Safety & Service Excellence

Waste Pro, USA; Concord (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

The Commercial Route Supervisor at Waste Pro oversees daily service delivery for commercial customers, ensuring safe, timely, and cost-effective execution of contracts in line with company practices and safety standards.

Responsibilities include supervising drivers, route planning, safety training, vehicle inspections, and coordinating with sales for service changes while maintaining a positive, proactive leadership style.

Qualifications

• Requires a high school diploma or equivalent with 3–5 years in transportation/management/logistics or 2 years with an associate degree.
• Knowledge of Smith System/Decision Driving principles.
• Basic computer skills and MS Office knowledge.
• Prior supervisory/management experience preferred.
• Knowledge of OSHA, DOT, ANSI, and related regulations.
• Valid class A or B CDL (or ability to obtain within 3 months).
• Excellent verbal and written communication skills.
• Proven customer service skills.

Responsibilities

• Directly supervise drivers and daily operations, ensure pre/post-trip inspections and safety messaging.
• Maintain safe work environment and policy compliance.
• Lead safety meetings and route planning to maximize service and minimize labor costs.
• Route new service starts, schedule deliveries, and review productivity reports.
• Address customer issues and coordinate with sales for service changes.
• Conduct route observations and coach drivers on safety and cleanliness.
• Monitor DOT hours of service and driver time, and address vehicle issues with shop.
• Handle incident reports and workers' compensation/claims as needed.
• Provide new employee training and ongoing evaluations.

Skills

Leadership

Communication

Customer service

Decision making

Independence

Education

High School diploma or equivalent

Associate's Degree

Tools

Smith System

Microsoft Office

Job description

The Commercial Route Supervisor at Waste Pro oversees daily service delivery for commercial customers, ensuring safe, timely, and cost-effective execution of contracts in line with company practices and safety standards.

Responsibilities include supervising drivers, route planning, safety training, vehicle inspections, and coordinating with sales for service changes while maintaining a positive, proactive leadership style.