Commercial Roofing Service Manager

Gilder Search Group; Baltimore (MD); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Medical, Dental, and Vision Insurance

401(k) with Employer Contribution

Paid Holidays and Paid Time Off

Year-Round Employment

Job summary

Gilder Search Group is seeking an experienced Commercial Roofing Service Manager to lead and grow a commercial roofing service operation in the Baltimore market. This role oversees service operations, field personnel, customer relationships, estimating, profitability, and department performance.

The ideal candidate will have a strong commercial roofing background, proven leadership, and the ability to build lasting client relationships while driving revenue and operational success.

Qualifications

• 5+ years of commercial roofing experience, preferably in service/operations/estimation.
• Strong knowledge of commercial roofing systems, repair procedures, preventive maintenance.
• Proven ability to lead a service department and develop client relationships.

Responsibilities

• Manage daily commercial roofing service operations across office, field, and sales.
• Drive department revenue, profitability, gross margins, and growth.
• Review and qualify incoming service requests and work orders.
• Prepare estimates, proposals, roof surveys, and maintenance reports.
• Oversee scheduling and coordination of service crews.
• Maintain pricing, invoicing, payroll, job costing, and reporting.

Skills

Commercial roofing experience

Leadership

Customer relationships

Estimating

Budgets

Communication

Microsoft Office

Roofing software

Education

Bachelor's degree in Construction Management/related field

Tools

Microsoft Office

Roofing management software

Job description

Commercial Roofing Service Manager

Location: Baltimore, MD
Salary: $80,000 base
Employment Type: Full-Time | Salaried

Position Summary

We are seeking an experienced Commercial Roofing Service Manager to lead and grow a commercial roofing service operation in the Baltimore market.

This role is responsible for overseeing service operations, field personnel, customer relationships, estimating, profitability, and overall department performance. The ideal candidate will have a strong commercial roofing background, proven leadership experience, and the ability to build lasting client relationships while driving revenue and operational success.

This is an excellent opportunity for a roofing professional who enjoys leading teams, developing business, and managing the day-to-day operations of a successful commercial roofing service department.

Key Responsibilities

• Manage daily commercial roofing service operations, including office, field, and sales activities.
• Drive department revenue, profitability, gross margins, and overall business growth.
• Review and qualify incoming service requests and work orders.
• Prepare estimates, proposals, roof surveys, preventive maintenance reports, and related documentation.
• Oversee scheduling and coordination of service technicians and field crews.
• Maintain pricing, invoicing, payroll, job costing, and department reporting.
• Monitor project and service profitability and ensure work is completed within budget.
• Hire, train, coach, and develop service personnel.
• Review technician performance and provide ongoing technical and operational training.
• Build and maintain strong relationships with existing clients.
• Identify new business opportunities and develop relationships with prospective customers.
• Promote preventive maintenance programs, repairs, emergency response services, and other roofing solutions.
• Ensure compliance with OSHA requirements, company safety policies, and industry best practices.
• Oversee safety documentation, training, equipment, and company vehicles.
• Coordinate with customers, consultants, contractors, vendors, and suppliers.
• Prepare and manage proposals, purchase orders, contracts, and construction-related documentation.
• Ensure projects and service work are completed safely, efficiently, and to established quality standards.

Qualifications

• 5+ years of commercial roofing experience, preferably within service management, estimating, operations, or project management.
• Strong knowledge of commercial roofing systems, repair procedures, preventive maintenance, and industry standards.
• Previous experience managing or growing a roofing service department strongly preferred.
• Demonstrated experience managing employees, field crews, budgets, and operational performance.
• Strong estimating, pricing, and job-costing abilities.
• Proven ability to build and maintain customer relationships.
• Excellent communication, leadership, organization, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and construction or roofing management software.
• Bachelor's degree in Construction Management, Engineering, Architecture, or a related field preferred but not required.

Compensation & Benefits

• $80,000 base salary, depending on experience
• Company vehicle or vehicle allowance
• Company cell phone and computer
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) with Employer Contribution
• Paid Holidays and Paid Time Off
• Year-Round Employment
• Professional Development and Training
• Opportunities for Career Advancement

Why This Opportunity?

#INDHP

This position offers the opportunity to take ownership of an established commercial roofing service operation while helping drive its continued growth. You will have the ability to develop your team, strengthen customer relationships, improve operational performance, and directly influence the success of the service division.

If you are an experienced commercial roofing professional with a background in service, operations, estimating, and team leadership, we would like to hear from you.

Equal Opportunity Employer | Drug-Free Workplace