Commercial Relationship Team Administrator

Regions Financial Corporation; Birmingham (AL); On-site; USD 60,000 - 82,000; Full time

Job summary

An established industry player is seeking a Commercial Relationship Team Administrator to lead a dynamic team within Commercial Banking. This role offers the opportunity to provide high-level sales support, manage a team of specialists, and ensure top-tier customer service. You will be responsible for coaching, performance management, and overseeing loan processes, all while collaborating with management to enhance client satisfaction. If you are a results-driven individual with a passion for leadership and excellence in banking, this position is a perfect fit for you.

Qualifications

• 5+ years of experience in Commercial Banking.
• Strong leadership and coaching skills.

Responsibilities

• Lead and support a team of Commercial Relationship Specialists.
• Manage loan maturity processes and client relationships.

Skills

Leadership

Coaching

Customer Service

Commercial Banking

Management

Education

High School diploma or GED

College degree or technical school certification

Tools

OneView system

Job description

Thank you for your interest in a career at Regions.

At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career — a place to expect more opportunities. If you are focused on results, dedicated to quality, strength, and integrity, and possess the drive to succeed, then we are your employer of choice.

The Commercial Relationship Team Administrator will lead the area's Commercial Relationship Specialists and provide high-level sales support to Commercial Banking teams to ensure quality customer service. The RTA typically manages three or more Commercial Relationship Specialists and may also have direct management responsibility for other support associates. The RTA will also service clients directly as needed.

Primary Responsibilities

1. Provide leadership, support, and coaching to Commercial Relationship Specialists, including facilitating regular team meetings and coaching sessions for associate development.
2. Perform general management duties, exercising usual authority concerning staffing, performance appraisals, promotions, and terminations.
3. Manage overall loan maturity process for the team, ensuring CRS/RM teams are proactively working ahead on processing renewals.
4. Manage loan pipeline in various stages and act as liaison for the team when working with Credit Products paralending departments.
5. Lead the Relationship Team as the primary resource for OneView system information, usage, and training.
6. Oversee or submit Officer Code Changes when needed on behalf of the team, including portfolio transfers.
7. Collaborate with Management and Relationship Managers to understand client needs and identify ways to improve servicing.
8. Manage the complaint database on behalf of the team, including working directly with clients for resolution on escalated issues.
9. Coordinate weekly team meetings with Commercial Banking Leaders.
10. Assist the team with resolving complex or escalated issues.
11. Facilitate onboarding for new Commercial Banking team members.
12. Compile and distribute management reports such as the Area 360 Report, Weekly Sales Report, OneView Pipeline, Ticklers, Maturities, Past Due, and Exception Reports.
13. Ensure team compliance with all bank policies, procedures, and internal audits.
14. Lead department projects or initiatives to ensure timely completion.
15. Approve and manage department expenses such as office supplies and accounts payable requests.
16. Support Commercial Banking Leaders with other administrative duties, including travel, expenses, ad hoc reporting, org chart updates, and other tasks as assigned.

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School diploma or GED
• 5 years of experience in Commercial Banking

Preferences

• College degree or technical school certification

Compensation Details

Pay ranges are job-specific and serve as a market reference for compensation decisions. Factors impacting pay include experience, skills, knowledge, contribution, job location, and performance. Pay varies among individual associates within the same job.

The target salary ranges are based on the Metropolitan Statistical Area Market Range for the position's location and level:

• Minimum: $60,793.70 USD
• 50th Percentile: $81,720.00 USD

Location

Birmingham, Alabama

Regions is an equal opportunity employer, including disabled/veterans.

Job applications are accepted electronically through our career site for at least five business days from the posting date. Positions with high volume may remain active longer and can be closed at any time at the company's discretion.