Commercial Relationship Team Administrator

Regions Bank; Birmingham (AL); On-site; USD 68,000 - 102,000; Full time

Job summary

An established industry player is seeking a dynamic Commercial Relationship Team Administrator II to lead and support a team dedicated to delivering exceptional service in Commercial Banking. This role involves managing a team of specialists, overseeing loan processes, and enhancing workflow efficiency. The ideal candidate will have a strong background in banking, excellent leadership skills, and the ability to thrive under pressure. Join a forward-thinking organization that values integrity and performance, offering a comprehensive benefits package and opportunities for career growth. If you are ready to elevate your career and make a significant impact, this position is perfect for you.

Benefits

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Qualifications

• 7+ years of experience in Commercial Banking required.
• Ability to supervise and manage a team effectively.

Responsibilities

• Leads and manages a team of Commercial Relationship Specialists.
• Provides high-level sales support to ensure excellent customer service.

Skills

Team Management

Leadership

Customer Service

Analytical Skills

Communication Skills

Organizational Skills

Education

High School Diploma or GED

Bachelor’s degree in Finance, Accounting, Management, or related field

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Regions, the Commercial Relationship Team Administrator (RTA) II is a senior RTA that will manage the district's Commercial Relationship Team Administrators and Commercial Relationship Specialists. This position will also provide high-level sales support to the Commercial Banking teams to ensure customers receive excellent service.

Primary Responsibilities

1. Leads, supports, and coaches Commercial Relationship Specialists and Commercial Relationship Team Administrators (RTAs)
2. Proactively leads and provides guidance and analytical support for process enhancements and workflow improvements within the district or department supported
3. Manages a team of RTAs and relationship specialists, exercising usual authority concerning staffing, performance appraisals promotions, and terminations
4. May manage overall loan maturity process for team and ensures CRS/RM teams are proactive with processing renewals
5. Oversees loan pipeline in para lending stages and act as liaison for team when working with Credit Products Para lending departments
6. Leads the Relationship Team as the primary resource for OneView system information, usage, and training
7. Oversees or submits Officer Code Changes when needed on behalf of team, portfolio transfers, etc.
8. Collaborates with Management and Relationship Managers to understand needs of the client and identify ways to improve servicing
9. Manages complaint database on behalf of team including working directly with clients for resolution on escalated issues
10. Coordinates weekly team meeting(s) with Commercial Banking Leaders
11. Assists team with resolving complex or escalated issues
12. Facilitates new associate onboarding for new Commercial Banking team members
13. Compiles and distributes management reporting such as, Area 360 Report, Weekly Sales Report, OneView Pipeline, Ticklers, Maturities, Past Due, and Exception Reports
14. Ensures team compliance with all bank policies, procedures, and internal audits
15. Leads department on various projects or initiatives to ensure timely completion
16. Approves and manages department expenses such as office supplies and accounts payable requests
17. Supports Commercial Banking Leaders as needed with other administrative duties such as travel, expenses, additional ad hoc reporting, org chart updates and other tasks as assigned
18. Serves as an expert within their area of expertise and acts as the primary contact regarding operational questions, issues, or concerns
19. Provides leadership and informal coaching

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

1. High School Diploma or GED
2. Seven (7) years of experience in Commercial Banking

Preferences

1. Bachelor’s degree in Finance, Accounting, Management, or related field

Skills and Competencies

1. Ability to supervise and manage a team
2. Ability to work under pressure and meet deadlines
3. Demonstrated leadership capabilities
4. Excellent customer service skills
5. Strong relationship-building capabilities
6. Strong verbal, written communication, and organizational skills

Position Type: Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

Job Range Target:

Minimum: $68,488.75 USD

Median: $101,980.00 USD

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

1. Paid Vacation/Sick Time
2. 401K with Company Match
3. Medical, Dental and Vision Benefits
4. Disability Benefits
5. Health Savings Account
6. Flexible Spending Account
7. Life Insurance
8. Parental Leave
9. Employee Assistance Program
10. Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.

Location Details

Regions Center Location: Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.