Commercial Real Estate – Associate

Capital One; McLean (VA); Remote; USD 80,000 - 120,000; Full time

Job summary

Capital One is seeking a Commercial Real Estate Associate to support Multifamily Loan Servicing from a home-based role within 50 miles of McLean, VA or Charlotte, NC. The position focuses on stakeholder communications, UCC lien maintenance, and core servicing transactions.

You will review loan documents for compliance, assist with audits and year-end deliverables, and work with investors and agency partners to drive accurate processing and timely disbursements in a fast-paced environment.

Qualifications

• Experience in loan servicing or commercial real estate servicing.
• Ability to manage multiple inquiries and maintain accuracy under time pressure.
• Strong organizational and problem-solving skills.

Responsibilities

• Communicate with borrowers, investors, and internal teams to support servicing needs.
• Monitor shared mailbox, prioritize tasks, and ensure timely responses.
• Review loan documents and servicing agreements for compliance with investor guidelines.
• Assist with year-end deliverables and audits conducted by investors and regulators.
• Identify process improvements to increase efficiency in servicing operations.

Skills

Stakeholder communication

Customer service

Process improvement

Attention to detail

Tools

UCC filing systems

Lien tracking tools

Job description

Commercial Real Estate - Associate Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from our Capital One hub location in McLean, Va or Charlotte, NC. Multifamily Loan Servicing is a division of the Capital One Commercial Bank. This team supports numerous critical processes and transactions. By cultivating innovative solutions and embracing technology, this team creates a seamless and unparalleled experience for our associates and customers. Our organization is committed to delivering operational scale and efficiency, mitigating risk, providing a seamless customer experience, and empowering our associates to excel. The Multifamily Loan Servicing team delivers ongoing support for our Agency Finance portfolio, which includes loans underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae. As a Loan Servicing Associate within our high-impact Servicing Operations group, you will play a critical role in managing stakeholder communications, assisting with UCC lien maintenance, core financial transactions, audits and year-end deliverables, and driving operational efficiency in a fast-paced, time-sensitive environment.

Responsibilities:

• Communication & Stakeholder Support
• Shared Mailbox Management: Monitor, prioritize, and manage high-volume incoming inquiries and tasks through the team’s shared mailbox to ensure prompt resolution.
• Customer Service: Deliver excellent customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners (Fannie Mae, Freddie Mac, Ginnie Mae).
• Autonomous Communication: Communicate effectively and proactively with both internal and external parties with minimal oversight from management.
• Ad-Hoc Support: Perform other duties and projects assigned to support broader organizational goals.
• Servicing Operations & Compliance Agreement & Policy Oversight: Review loan documents and servicing agreements to ensure all policies, notifications, and procedures comply with investor and master servicer agreements.
• Audit Participation: Actively participate in audits conducted by investors, internal audit teams, and regulatory agencies.
• Process Management: Identify opportunities to improve and integrate process efficiencies.
• UCC & Lien Portfolio Maintenance: UCC Tracking & Continuation: Assistance with monitoring the UCC portfolio and coordination with third-party vendors to ensure timely filings of UCC-3 continuations, preventing any lapse in lien coverage.
• Documentation Compliance: Review loan and UCC documentation to ensure strict adherence to Agency requirements and legal standards.
• Trailing Documents: Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.
• Portfolio Transactions & Seasonal Operations Disbursement Processing: Accurately review, verify, and process routine disbursements (escrows, reserves, vendor payments) in compliance with investor guidelines.
• Year-End Deliverables: Assist in preparing, reviewing,