Associate, Commercial Loan Servicing Operations (Agency Syndications)

Capital One; Plano (TX); Hybrid; USD 64,700 - 73,900; Full time

Job summary

A leading financial institution is seeking an Associate in Commercial Loan Servicing Operations to manage a portfolio of agent syndicated loans. The position offers remote work flexibility while requiring strong analytical abilities and communication skills. Candidates must have a high school diploma and at least one year of experience in Commercial Loan Servicing or Banking Operations. Compensation for this role in Plano, TX ranges from $64,700 to $73,900 annually.

Qualifications

• Minimum 1 year of experience in Commercial Loan Closing or Servicing.
• 1 year of experience in Commercial Banking Operations.
• Experience with Microsoft Office or Google Suite.

Responsibilities

• Manage agent syndicated portfolio of credit facilities.
• Process loan requests including disbursements and payments.
• Handle high volumes of transaction processing with accuracy.
• Maintain effective oversight across multiple workflow tools.

Skills

Communication skills

Analytical skills

Attention to detail

Product knowledge

Education

High School Diploma or equivalent

Bachelor’s Degree

Tools

Microsoft Office

Google Suite

ACBS

Salesforce

Job description

Associate, Commercial Loan Servicing Operations (Agency Syndications)

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hub locations in Plano, TX or Richmond, VA.

Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. This position supports agent syndicated loans within Corporate Banking, so solid product knowledge is a must. The role includes analytical components related to various loan accruals, manual calculations with ongoing reconciliation and remediation. Strong communication skills and product knowledge are critical to success, as well as working collaboratively with stakeholders to help facilitate ongoing change management.

Primary Role Functions

• Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business
• Process loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidations
• Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s
• Manage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline
• Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management
• Partner with respective business units and other internal teams to align needs and provide operational support
• Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s
• Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)
• Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis
• Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone
• Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity

Work from Home Technology Requirements

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5 Mbps, with 10 Mbps+ preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Living Requirements

• Candidates must live within approximately 50 miles of one of the hub locations based in 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing
• At least 1 year of experience in Commercial Banking Operations
• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications

• Bachelor’s Degree or military experience
• 2+ years of systems experience in ACBS
• 2+ years of systems experience in Salesforce
• 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
• 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience
• 2+ years of experience in Commercial Banking Operations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Compensation

• Plano, TX: $64,700 - $73,900 for Ops Associate
• Richmond, VA: $64,700 - $73,900 for Ops Associate

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.